Eric Merryman Email & Phone Number

Parkville, Md, Us

Contribute and continue to build the current program management team and it’s various partnershipsLead point of contact for management and execution of daily support transactionsOversee flawless execution of all end-to-end processes and responsibilities that support a programDevelopment and maintenance of program guidelines and other toolsCustomer/Program/Account specific organization (Sharepoint)Ensure professional and timely responses to customerDelegation of actions and responsibilities to direct support and other cross functional team membersWorking with Sales and executive leadership on new business opportunitiesWorking with Program Management leadership on development of new programsKnowledge of Sales’ revenue and profitability objectives (customer and market)Knowledge of customer’s business and objectives (what they do, what we sell them, what they need Tessco for, what direction is their business going in, etc.)Knowledge of customer contacts and their roles within the customer’s organizationCapable of executing all sales ops pre-sale and post-sale activities related to programCompetent understanding of cross functional team roles and responsibilitiesCompetent understanding of how forecasting/demand planning worksProficient knowledge of the market, the industry, products, solutions, and value-added servicesThoroughly articulate to management “passes vs. failures” within program guidelines, adjustments, and plans to mitigate failuresTracking support for quality metricsRespond to customer needs by developing new processes and procedures based on customer requirementsApply creative thinking, critical thinking, and problem solving to identify improvement opportunities and develop solutionscilitate backorder material lead time resolutions (expedites, substituting and alternative solutions)Mentoring and training other team members

Baltimore, Maryland

Managed a store of 4 employees inside a mall. Have worked in several locations throughout Maryland. Working knowledge of telecommunications industry and inventory management.

Towson, Maryland

Handle various office technical issues, maintained computer, printer, other office inventory, managed work flow from upper management to employees, answered and managed phone systems for office as well

Maryland

Summer job through high school & college

Business

Psychology

Education record

Activities and Societies: Coursework in Business and Management Founding member of Ultimate Frisbee Club Manager of various sports teams.