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Emerson Ribeiro Email & Phone Number
Onsite Support Technician
at
Convatec
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Onsite Support Technician
Location
São Paulo, São Paulo, Brazil
Company size
Who is Emerson Ribeiro? Overview
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Quick answer
Emerson Ribeiro is listed as Onsite Support Technician at Convatec, a company with 6617 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Emerson Ribeiro.
Emerson Ribeiro previously worked as Technical Support Engineer at Eset and Technical Support Engineer at Sba Communications. Emerson Ribeiro holds Master Of Computer Applications - Mca, Information Technology from Tvi Albuquerque New Mexico-Usa.
Company email context
Email format at Convatec
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Convatec
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Profile bio
About Emerson Ribeiro
Lived in the United States for 15 years graduated in Information technology at TVI Technical Vocational Institute in Albuquerque New Mexico-USAWith over five years in the tech support industry, my expertise lies in delivering comprehensive IT solutions and exceptional customer service at NTTDATA , SBA Tower and ESET. My mission is to leverage my technical acumen to enhance user experiences and streamline support processes.
Current workplace
Emerson Ribeiro's current company
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Convatec
5 roles
Emerson Ribeiro work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Current- Follow up on incidents in Service Now Ticket SystemTroubleshooting IT problems Customer service by phone, email andincident management tool
- Support via remote and face-to-face access to users, (Home office) SQLdatabase, Virtual Machine, Active Directory, (Printer setup)
- Windows and Mac IOS machines and Mobile (image and reimage forOnboarding employers), Installation and troubleshooting MSOfficeO365, Windows 10, Adobe, Internet browsers (VPN) (Firewall) (Switches)(Routers) (TCP, IP)
- Installed and set up applications for clients, including anti-virussoftware and Microsoft office.
- Helped customers set up new systems, applications and software.Asked customers targeted questions throughout troubleshooting todetermine smart solutions.
- Provided clear and concise step-by-step technical support to guideclients.
Jan 2022 - Present
Technical Support Engineer
- Customer incidents and IT problems via Service Now Ticket systemTroubleshooting IT problems Customer service by phone, email andincident management tool
- Support via remote and face-to-face access to users, (Home office) SQLdatabase, Virtual Machine, Active Directory, (Printer setup)
- Windows and Mac IOS machines and Mobile (image and reimage forOnboarding employers), Installation and troubleshooting MSOfficeO365, Windows 10, Adobe, Internet browsers (VPN) (Firewall) (Switches)(Routers) (TCP, IP)
- Installed and set up applications for clients, including anti-virussoftware and Microsoft office.
- Helped customers set up new systems, applications and software.Asked customers targeted questions throughout troubleshooting todetermine smart solutions.
- Provided clear and concise step-by-step technical support to guideclients.
Jan 2020 - Jan 2022
Technical Support Engineer
- Technical support ticket system Service Now sorting, email, phone andonsite support, report development, SLA tracking, internal escalations,and customer communication
- Experience with Office365, support (installation of Printers) (hardwareand software of Windows and MacBook IOS and Apple Mobile) machines(image and reimage for Onboarding employers) VPN) (Firewall)(Switches) (Routers).
- Asked customers targeted questions throughout troubleshooting todetermine smart solutions.
- Installed and set up applications for clients, including anti-virussoftware and Microsoft office.
- Conducted training sessions with customers to demonstrate softwareupdates, new systems and hardware
- Experiencia com Office365, instalação de Impressora ) (hardwaree software e Notebooks Windows e MacBook IOS and Iphone Mobile) (image and reimage for Onboarding employers) VPN) (Firewall)(Switches) (Routers) (TCP, IP)
May 2019 - Nov 2020
Telecom Support Engineer
Follow up of calls Technicians perform escalations and tests ondedicated data and voice circuits, and tests with technicians in the fieldfor SDH, DWDM, Broadcast, VSAT, IP technologies
May 2012 - Apr 2018
1 education record
Emerson Ribeiro education
-
Tvi Albuquerque New Mexico-Usa
FAQ
Frequently asked questions about Emerson Ribeiro
Quick answers generated from the profile data available on this page.
What company does Emerson Ribeiro work for?
Emerson Ribeiro works for Convatec.
What is Emerson Ribeiro's role at Convatec?
Emerson Ribeiro is listed as Onsite Support Technician at Convatec.
Where is Emerson Ribeiro based?
Emerson Ribeiro is based in São Paulo, São Paulo, Brazil while working with Convatec.
What companies has Emerson Ribeiro worked for?
Emerson Ribeiro has worked for Convatec, Eset, Sba Communications, Ntt Data Services, and Level 3 Communications.
How can I contact Emerson Ribeiro?
You can use AeroLeads to view verified contact signals for Emerson Ribeiro at Convatec, including work email, phone, and LinkedIn data when available.
What schools did Emerson Ribeiro attend?
Emerson Ribeiro holds Master Of Computer Applications - Mca, Information Technology from Tvi Albuquerque New Mexico-Usa.
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