• Provide administrative support and act as a subject matter expert for a robust list of key Sales Operations tools such as Salesforce, Outreach, Zoominfo, Gong, Hubspot, ChiliPiper, etc. • Build Salesforce reports and dashboards to track key business metrics and improve forecasting.• Controlled our deal desk and the daily flow of Revenue Ops tickets timely, while communicating proactively to ensure all stakeholders are well informed.• Work cross-functionally with E-level and Sales managers to ensure engagement efforts, data routing, and backend processes are all aligned to meet company goals.• Manage relationships with third-party vendors, including submitting and tracking support tickets, product demos, integrations and implementations. • Promote user enablement by creating new process documentation, training materials, one-on-one trainings and troubleshooting calls with team members to quickly resolve issues

• Provide reporting support for the multifamily sales team including contract data, and sales results.• Support senior sales leadership with the analysis and subsequent creation and management of sales territories and Books of Business primarily with Excel and SQL.• Develop and utilize structured pricing models to determine agreements that ensure the clients' and Costar's success.• Use Salesforce and other tools to maintain workflows, sales records, KPI's and provide organizational support throughout the sale cycle. • Assists in creation and compilations of forecasting tools and reports.

• Complete Service Score Surveys with clients within a certain time period of a meeting or phone interaction with any representative from CoStar Group.• Execute professionalism via all telephone interactions including effective questioning, listening, and probing.• Record accurately and timely all results from surveys and data reviews.• Communicate with internal departments to resolve customer concerns and follow-up on resolution with customers when necessary.• Provide timely feedback to CoStar Group representatives based on customer feedback and review of data entry.• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort.• Utilize proven business relationships to optimize and enhance product integration.

• Conducted business-critical research interviews to multifamily property managers, owners and developers; accurately track new planning applications, verify the status of new construction and capture new listings and transactions for financial modeling• Timely research of new construction leads received from Aerial Research • Improved the coverage and depth of multifamily property data through innovative research, including relationship building, objection handling, effective questioning, listening, probing, building rapport, tracking relevant publications, and sharing information• Maintained an accurate directory of multifamily company and contact information, ensuring hierarchies are correctly managed and updated• Helped tell the story of market activity by working in partnership with Market Analysts and contributing to the production of insightful market reports

• Provided concise support to clients, partners, and internal employees in accordance to high quality standards and aggressive production targets.• Troubleshoot technical and application issues for support staff and advising clients on all product capabilities and resolutions via Salesforce.• Upheld athenaHealth's culture of teaching and learning through internal collaboration, in order to understand, interpret and communicate product content.

• Execute marketing campaigns and work proactively with management to retain revenue in my book of business while identifying upsell opportunities.• Handled warm inbound calls with the purpose of upselling, to increase revenue 15%-20% quarterly in my time in the role• Acted as liaison between departments to accelerate solutions, resulting in a promotion and being recognized as a top manager.• Managed and resolved issues for various accounts• Monitored cancellation request with a 100% satisfaction rate and above 90% retention rate.