Emerson Lisboa Email & Phone Number

São Paulo, Brazil

Cuiabá, Mato Grosso, Brasil

Jundiaí, São Paulo, Brazil

I work as an instructor and mentor in the Product Management course at Awari, a complete digital platform for career development for professionals in the technology market.

São Paulo, Brazil

I was Head Product Leader at Infracommerce. I had two moments as GPM in the Infra.shop vertical.The first phase is responsible for the Seller Center and the Omnichannel team. My main actions were:- Integrate the POS system - Omnichannel native Point of Sale, FIS - Fullfilment in Store and ERP of physical stores with the Infracommerce ecosystem.- Ensure Infinite Shelf, Click & Collect Ship From Store experience.- Ensuring the split of payments and orders, management of parameterization of commissions (sellers, vendors and franchises) with a system of coupons, vouchers and integrated promotional mechanics.- Solutions focused on the experience of external and internal users (service, financial, logistics, tax, etc.).- Exploring the potential of new regions through Guide Shops and Pop up Stores.- Management of the entire order journey and life cycle through integration with the internal OMS service.- Among other actions varying with the level of complexity of the business model and the product.In a second moment, I was responsible for the PO responsible for the SaaS omnichannel e-commerce platform products, being responsible for:- OMS - Order Management System (stock times, orders, payments, cart/checkout, account and search)- PIM - Product Information Management - with the objective of facilitating registration for replication to the main ERPs.- DXP CMS - Digital Experience Platforms and Customer Management System in order to facilitate management in a Low Code / No Code way.As a delivery, we decided to enable the B2C platform for B2B and B2E and proceed with the internationalization of services to support any language.

São Paulo, Brasil | Lima, Peru

Responsible for the Customer Tribe with the Marketplace, Engagement & Retention and Payments squads operating in Brazil and Peru.My responsibilities were:- Definition of ORKs and KPIs with the teams,- Customer experience evaluation with the UX team,- Data analysis with the CRO team,- Definition of AB Tests,- Application of agile methods (agile - scrum or kanban),- Product Discovery using the Sprint method (Google),- Stakeholder Management - Marketing, Commercial, Financial, CS, etc.- Evaluation of payment methods in Latin America,As a relevant delivery, we made the FAVO App for both Peru and Brazil.

São Paulo, Brasil

Responsible for the Checkout and Payments squad. Contributes to the migration of Nike.com to the internal structure of the SBF Group on the Checkout and Payment front along with the other teams that are migrating the rest of the e-commerce.

São Caetano Do Sul, São Paulo, Brasil

After Black Friday, the entire technology area was reconfigured and I was responsible for Cart Checkout on the desktop, mobile and app platform with the objectives of:- Lead the product team- Define experience journey- Analyze cart checkout conversion data- Define the most strategic methods with the payments team- Define OKRs and follow-up KPIs- Deliver the new cart checkout and order system to replace the legacy system- Weekly touchpoint with Marketing and Commercial teams to declare evolutions and brainstorming processes

São Paulo, Brasil

Responsible for coordinating the Digital Products and Omnichannel teams for Black Friday 2019 with a focus on cart/checkout.The challenge was to stabilize the legacy sales platform and the Cart Checkout system was the most critical. We carried out weekly Stress Tests for 6 months to find the main correction points and delivered a Product prepared for Black Friday, in which it guaranteed the highest revenue in Via's history in a single day until then.This involved:- Analysis of all teams and services that impact the platform- Definition of technical and financial goals- Constant involvement of the Marketing and Commercial team to ensure sales strategies during the event- Management of teams to align with a single objective- Discontinuation of legacy systems- Access control- Anti-fraud analytics- Review and stabilization of infrastructure with the Infra team

São Caetano Do Sul

PO responsável por mobile App de Vendas Casas Bahia, Ponto Frio e Extra e App de Realidade Aumentada.

São Paulo, Brasil

Responsible for E-mail UOL, BOL and Host professional e-mails. Coordinated the renewal of new versions of the email being responsive and new apps (Android and iOS). The last job was solving an e-mail backup. Together with the team, we identified the opportunity pointed out by customers and sought a partner in the market. The chosen one was Dropsuite in which I helped in the commercial negotiation and we started the study for the technical integration.

Barueri

Redator e Produtor dos Sites Ponto Frio, Extra e Casas Bahia com linguagem em SEO (Search Engine Optimization) para as categorias de Eletrônicos e Tablets. 3 meses como analista de redes sociais responsável pela contas no Facebook e Twitter das marcas Extra e Casas Bahia, além de apoio aos clientes das contas de Facebook e Twitter do Ponto Frio.

Barueri

Redator e Produtor dos Sites Submarino e Americanas com linguagem em SEO (Search Engine Optimization) para a categoria de livros.

São Paulo E Região, Brasil

Repórter de matérias na área de cultura, comportamento e tecnologia.

Mba, Master In Administrative Management In Technology And Innovation, Partnership With Ita (Technological Institute Of Aeronautics)

Activities and Societies: - Business Economics - Information Technology and Digital Platforms - Sustainability and Innovation (ITA).

Comunicação Social, Social Communication