Franqueado e administrador da escola de idiomas CNA Via Sul Fortaleza.

- Responsible for the New Product Development sector; - Management of the productions that were made ​​through 3D projects; - Attracting new customers for the new products projected in the sector NPD;- Creating projects in 3D using Google Sketchup; - Leader of the implementation of 5S programm in the production sector of the company.

- Assistance in projects to improve daily processes of the "New Connection" sector using the A3 Report as a basis and using the tools of quality management and the PDCA cycle; - Member of the "Lean Call Center" group, with the goal of reducing the call center script, thus generating less time in their service and consequent reduction in the amount paid to the telephone companies; - Member of the "Kaizen GPS coordinates" group, aiming to eliminate return visits to customers, caused by faults in the Palm used by electricians for data collection at the time of the completion of the new electricity connection.