Emerson Oh Email & Phone Number

Irvine, California, United States

Loan Quality Analyst / Processor role includes pre-funding and post-closing quality control functions such as: timely and accurate file reviews, issue identification, action planning, remediation, communication and thorough reporting. I have mortgage compliance knowledge, quality control experience, and proven problem solving and decision making skills. I have successfully demonstrated the ability to participate in time sensitive projects and enjoy a high level of interaction with internal and external parties.• Gathering information for the loan application• Evaluating credit histories for applications• Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application• Researching and correcting mistakes in applications for clients• Reviewing file documentation for missing or erroneous information • Meeting loan application deadlines • Assisting Loan Officer with requests and tasks needed to complete and process applications• Experience with mortgage loan software programs• Provide excellent oral and written communications (detail-oriented)• Good interpersonal and customer service skills• Willingness to learn new concepts to grow and advance

Orange County, California Area

• Specialize in installation and service of patient monitoring devices, networks, and telemetry systems.• Install, service, and test complex IT network following stringent real time patient data requirements.• Troubleshoot network issues to ensure acceptable Quality of Service.• Provide technical review of system configurations to ensure viability of system performance. • Own the customer experience through the life cycle of customer systems from installation through end of support. • Work within a dynamic customer care team with clinical, sales, and service partners to support and resolve customer inquiries.• Received Philips certificate of course/training completion on electrical safety, system performance on ESD & EMC.

Walnut, California

• Top sales rep of the year in the golf pro shop.• Drive revenue and proactively manage the client experience through relationship building, product knowledge sharing.• Excellent customer service communication. • Experience in office task and management.• Responsible for all daily operation in the Director of Golf’s absence.• Responsible for Golf Course private memberships. Establish, maintain and update member information records. Maintain daily and yearly tee sheet. • Golf Shop Duties that include sales, merchandising, inventory control, return procedures, member account problems, creating and amending policies and procedures, tee times and keeping record of the shop’s demo programs. • Assist and supervise all aspects of a tournament program of over 60 events a year.• In charged of executing all aspects of Ladies/Men’s Golf Club.• Play golf with members on a regular basis.

Walnut, California

• Golf Instruction through private and group lessons to juniors and adults.• Research and incorporate state of art teaching methods.• Develop quality golf instruction to market to individuals and groups.• Implement and execute all facets of the golf instruction programs.• Provide technical instructions to students during tournaments and competitions.• In charge with the organizing and running of adult/junior golf camp of 50 students.

Costa Mesa, California, United States

• Gather materials for workers to handle on job sites.• Keep job sites clean and machines serviced.• Install electrical outlets.• Perform equipment installations at job sites, using power tools to cut, and drill materials.• Coordinate and ensure all projects are completed on time.

Costa Mesa, California

• Promoted to Corporate Trainer from year of 2003-2004 to train new hires by following the training curriculum.• Delivered training in a classroom, and video delivery medium.• Administer exams and maintain training records.• Assess and provide ongoing feedback and recommendations on training curriculum improvement.• Answer customer calls and identify the type of assistance the customer needs.• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.• Assist customers in navigating PacifiCare websites and encourage and reassure them to become self-sufficient.• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer systems applications.• Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product.

Irvine, Ca

• Setup hardware and install and configure software and drivers.• Maintaining and repairing equipment. Keep records of repairs and fixes for future references.• Testing machines and troubleshooting a variety of computer issues.• Assemble and disassemble computers, desktops, & laptops. • Offering technical support via phone or email.• Familiar with Window, Mac and Linux operating systems.