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Emerson Palacio Email & Phone Number

Sr. Director of Customer Support and Success at Hitachi Vantara
Location: Orlando, Florida, United States 6 work roles 6 schools
1 work email found @hitachivantara.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 86%

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Current company
Hitachi Vantara
Role
Sr. Director of Customer Support and Success
Location
Orlando, Florida, United States
Company size
10931 employees

Who is Emerson Palacio? Overview

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Quick answer

Emerson Palacio is listed as Sr. Director of Customer Support and Success at Hitachi Vantara, a with 10931 employees, based in Orlando, Florida, United States. AeroLeads shows a work email signal at hitachivantara.com and a matched LinkedIn profile for Emerson Palacio.

Emerson Palacio previously worked as Sr. Director of Customer Support & Success at Hitachi Vantara and Senior Customer Services District Manager at Hitachi Vantara. Emerson Palacio holds Master Of Business Administration - Mba, Business & Management from Uc Irvine.

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Email format at Hitachi Vantara

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{first}.{last}@hitachivantara.com
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Profile bio

About Emerson Palacio

Innovative Customer Service and Operations Executive with over 25 years of experience leading large-scale service organizations to achieve exceptional customer satisfaction and operational excellence.Demonstrated expertise in directing customer success initiatives, fostering high-performance teams, and driving strategic improvements across complex, multicultural and mission-critical environments, including health systems.Proven ability to streamline operations, optimize resources, and influence product roadmaps through data-driven decision-making. Adept at building strategic partnerships across functions to represent the voice of the customer and enhance end-to-end experiences. Skilled in integrating AI solutions into workflows to evolve customer service capabilities. Fluent in Portuguese, Spanish, and English with a strong background in technical support and SaaS solutions.Areas of Expertise:* Customer Success Strategy* Strategic Planning* Data-Driven Insights* Partner Management* Customer Obsession Culture* Build and Nurture High-Performing TeamsSelected Career Achievements:Spearheaded strategy and execution for LATAM customer success teams, consistently achieving top global performance in key metrics, includingCustomer Satisfaction Score (CSAT) and Net Promoter Score (NPS) Led the implementation of high-efficiency standards across LATAM, streamlining processes, reducing costs, and enhancing service delivery and resource optimization.

Current workplace

Emerson Palacio's current company

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Hitachi Vantara
Hitachi Vantara
Sr. Director of Customer Support and Success
Orlando, FL, US
Website
hitachivantara.com
Employees
10931
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6 roles · 33 years

Emerson Palacio work experience

A career timeline built from the work history available for this profile.

Sr. Director Of Customer Support And Success

Hitachi Vantara

Orlando, Fl, Us

Sr. Director Of Customer Support & Success

Current
Hitachi Vantara

Santa Clara, California, Us

* Strategic Leadership and Operational Excellence: Directed US/LATAM operations, overseeing call centers, Remote Support Representatives, Level 2 Product Support Engineering teams, and Customer Success Managers across 19 countries. Spearheaded initiatives to deliver frictionless customer support, improve key performance indicators (KPIs) such as Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS), and position LATAM among the top-performing regions globally. * Customer Success Strategy: Spearheaded strategy and execution for LATAM customer success teams, directing 280 field service engineers, five warehouses across five countries, and the contract renewal team. Consistently achieved top global performance in key metrics, including Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS), resulting in multiple President's Club recognitions.* Financial Management: Managed a $60M Profit & Loss (P&L) plan, positioning LATAM among the top-performing regions by achieving financial targets through strategic planning and cost management. Improved key metrics, including Resolution Time, First Contact Resolution (FCR), and Customer Retention Rate, driving overall operational excellence and financial performance. * Team Development: Fostered a culture of innovation and excellence, leading to the formation of a topflight team with zero turnover, recognized for its outstanding performance in customer success.

2014 - Present ~12 yrs 7 mos

Senior Customer Services District Manager

Hitachi Vantara

Santa Clara, California, Us

* Enhanced service quality and profitability across 27 states through strategic performance initiatives and partner collaboration.

2012 - 2014 ~2 yrs

Adv Customer Services & Support Senior Manager

Oracle

Austin, Texas, Us

* Increased productivity and customer satisfaction by enacting a comprehensive service management plan and advanced key performance indicator (KPI) analysis.

2010 - 2012 ~2 yrs

Technical Operations Manager

Sun Microsystems

Palo Alto, Ca, Us

* Managed operational and financial aspects, ensuring cost efficiency and service quality through budgeting, forecasting, and resource allocation.

2000 - 2010 ~10 yrs

Technical Operations Manager

7Comm

São Paulo, Sp, Br

* Bolstered financial performance and operational processes, catalyzing cost reductions and quality improvements in customer service.

1994 - 2000 ~6 yrs
Team & coworkers

Colleagues at Hitachi Vantara

Other employees you can reach at hitachivantara.com. View company contacts for 10931 employees →

DV David Verdugo David Verdugo Colleague at Hitachi VantaraGreater Madrid Metropolitan Area, Spain View → HP Harsh Patneja Harsh Patneja Colleague at Hitachi VantaraHisar, Haryana, India View → RM Rebecca M. Rebecca M. Colleague at Hitachi VantaraSan Diego Metropolitan Area, United States View → PK Prashant Kumar Prashant Kumar Colleague at Hitachi VantaraPune, Maharashtra, India View → NG Naveen Gadepalli Naveen Gadepalli Colleague at Hitachi VantaraHyderabad, Telangana, India View → DI Dhanush In Dhanush In Colleague at Hitachi VantaraMumbai, Maharashtra, India View → PB Pritam Bhavsar Pritam Bhavsar Colleague at Hitachi VantaraPune, Maharashtra, India View → MK Murali Krishnam Raju Datla Murali Krishnam Raju Datla Colleague at Hitachi VantaraHyderabad, Telangana, India View → RS Ramya Sri Kokatla Ramya Sri Kokatla Colleague at Hitachi VantaraHyderabad, Telangana, India View → DN Daniel Niemi Daniel Niemi Colleague at Hitachi VantaraStockholm County, Sweden View →
6 education records

Emerson Palacio education

Master Of Business Administration - Mba, Business & Management

Uc Irvine

Imd High Performance Leadership (Hpl) Program - Switzerland

Imd

Leadership & Strategic Impact, Executive Education

The Tuck School Of Business At Dartmouth

Master Of Business Administration - Mba, International Executive Business Management

Fgv - Fundação Getulio Vargas

Master Of Business Administration - Mba, Software Engineering

Usp - Universidade De São Paulo

Bachelor'S Degree, Business Administration – Systems Analysis

Faculdades Associadas De São Paulo
FAQ

Frequently asked questions about Emerson Palacio

Quick answers generated from the profile data available on this page.

What company does Emerson Palacio work for?

Emerson Palacio works for Hitachi Vantara.

What is Emerson Palacio's role at Hitachi Vantara?

Emerson Palacio is listed as Sr. Director of Customer Support and Success at Hitachi Vantara.

What is Emerson Palacio's email address?

AeroLeads has found 1 work email signal at @hitachivantara.com for Emerson Palacio at Hitachi Vantara.

Where is Emerson Palacio based?

Emerson Palacio is based in Orlando, Florida, United States while working with Hitachi Vantara.

What companies has Emerson Palacio worked for?

Emerson Palacio has worked for Hitachi Vantara, Oracle, Sun Microsystems, and 7Comm.

Who are Emerson Palacio's colleagues at Hitachi Vantara?

Emerson Palacio's colleagues at Hitachi Vantara include David Verdugo, Harsh Patneja, Rebecca M., Prashant Kumar, and Naveen Gadepalli.

How can I contact Emerson Palacio?

You can use AeroLeads to view verified contact signals for Emerson Palacio at Hitachi Vantara, including work email, phone, and LinkedIn data when available.

What schools did Emerson Palacio attend?

Emerson Palacio holds Master Of Business Administration - Mba, Business & Management from Uc Irvine.

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