•Highly skilled customer services, in five star Hospitality and great attention to detail in Front of House. •Directors Dining Room - Silver Service )• Clients Meeting Suite, CMS.•Fine dining Host • Fine Wines & Champagnes. •Events support both Private and Corporate. •Client Services Support. •Over 10 years in Contract Catering background •Hospitality Services •Fluently in Uk English, ( Brazilian Portuguese and Spanish )• Team Collaboration• Customer Services• Event Management• Operational Improvement• Jr.Administration • Food & Beverages• Coaching & Mentoring• Streamlining Processes• Conferences & Events• Health & Safety• First Aider• MS Word, Excel, PowerPoint and Outlook across both Windows and MacIn-house catering and reservation systems.A conscientious and motivated individual with a proven track record in food service, sales, event management and delivering the highest levels of customer service. A resourceful individual with a high achievement drive and a results orientation, who is successful at thriving in highly-pressurised conference environments, managing stress effectively and maintaining positivity and objectivity in the face of challenge. An organised lateral thinker, who is able to employ creativity and well-developed organisational skills to that support the facilitation of management food service objectives. A strong team player, who supports the development of collaborative relationships and effectively co-ordinates and manages the expectations of clients, managers and fellow team members to unite strengths in pursuit of a common goal.
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Butler.Coutts Mar 2015 - Nov 2022London, United KingdomBaxterstorey ( Contract catering )Fine dining Waiter / Client Suite & Directors at Coutts Bank. -
HostCoutts Sep 2015 - May 2016London, United KingdomHospitality Host , Events coordinator. -
Hospitality AssistantCoutts Mar 2015 - Sep 2015London, Greater London, United KingdomFood and Beverage Assistant. -
Client Services Host - HospitalityEdf Energy Oct 2010 - Mar 2015London, United Kingdom( Elior Uk )• Ensuring the (28) meeting rooms which are split into two different floors/ function rooms are set out accordingly to customer requirements as designated on the daily overview/function sheet. Setting up and serving cold Buffets, delivering working lunches in the conference rooms, overseeing conference set up,• Making sure the staff break out areas designed for use of internal & external clients are replenished throughout the day.• Ensuring and providing the best possible service to all customers including executive’s external visitors. I am responsible for looking after this site in Cardinal Place. Handling guest problems and complaints.• Providing supervision to on site team and support the hospitality manager.• Supporting the maintenance of all machines on site.• Providing assistance in regard to last minute catering requests.• Liaising with concierge, office managers and personal assistants. • Making sure that all coffee & snack Vending machines are running properly and also to raise any job that is required in case of faulty machines through EDF's Internal Help Desk, to make sure fully trained in the use of all catering equipment in the designated are. Accurate counting and recording of vending cash received and to be banked.• Raising and receipting Purchase orders. • Setting contractors to work.• Ensuring company COSHH and HACCP regulations are adhered to all times.• Ensuring company Health & Safety regulations are adhered to all times.• Reporting any defects complaints or compliments to line manager immediately.• Professional/ courteous to all visitors and members of staff.• Responsible and training new employees.• Performing weekly stock takes weekly as designated and placing weekly orders to designed suppliers.
Emerson Q. Education Details
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Secretaria Da Educaçao Estado De Sao PauloB -
Exame Nacional Do Ensino Médio ( Enem )B -
Westminster Kingsway CollegeEnglish Esol
Frequently Asked Questions about Emerson Q.
What is Emerson Q.'s role at the current company?
Emerson Q.'s current role is Butler / Host @Coutts Bank. NatWest Group -London - UK.
What schools did Emerson Q. attend?
Emerson Q. attended Secretaria Da Educaçao Estado De Sao Paulo, Exame Nacional Do Ensino Médio ( Enem ), Westminster Kingsway College.
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