Emerson Rivera Email and Phone Number
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Emerson Rivera personal email
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My name is Emerson Rivera and I have graduated with a degree in the Network Systems Administration. I have a background in customer service, supervisory roles, and IT. I currently work at Thrivent Financial in the Technology Service Center supporting a variety of applications.
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Associate It Support SpecialistThriventAppleton, Wi, Us
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Associate It Support SpecialistThrivent Aug 2019 - PresentMinneapolis, Mn, UsResponsible for assisting in providing first on-call support for software applications to meet business needs. In addition, when not fully occupied with on-call support, I assist with validation, maintenance and project work for supported systems. Performs troubleshooting, resolution and documentation tasks when issues arise for supported systems. -
It Support TechnicianThrivent May 2018 - Aug 2019Minneapolis, Mn, UsWorking in the Technology Service Center supporting Thrivent employees.
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It InternTotalmed Staffing, Inc. Mar 2018 - May 2018Appleton, Wisconsin, UsImaged and deployed laptops for users in offices around the U.S.Worked in the ticketing system, Samanage, to assist customers with issues or questions. Varied range of issues from creation of users to troubleshooting errors. Managed and monitored the following systems: Active Directory, Office 365 (Outlook), LogMeIn, SamanageCompleted the following projects: Updating new hire documentation and process documentation for onboarding/termination, Auditing of Office 365 Licenses, Development of Powershell scripts for automation of user creation and termination, Development of plan for retired devices. -
Student Service Desk InternFox Valley Technical College Oct 2017 - May 2018Appleton, Wisconsin, UsOrganize and supervise volunteers in both the Computer Support Center and the Student IT Help Desk.Manage the ticketing system, ManageEngine ServiceDesk, for the repair and intake of customer devices.Provided customer service, doing both virtual and physical repairs of devices, for students and faculty.Developed new systems and processes for the improvement of the Student IT Help Desk. Specifically, implemented an extra credit program for students to increase the number of volunteers at the Student IT Help Desk.Managed the creation of a project for a third party application called FVTC Student Help Desk. The purpose was to replaced google forms and parts of ManageEngine to streamline ticket creation and management for volunteers. Also, created documentation for use and implemented training for all current volunteers. -
Customer Service AssociateLowe'S Companies, Inc. May 2016 - Oct 2017Mooresville, Nc, UsGreet incoming customers and provide quality assistance regarding product, pricing, and current store promotions. Assist in back of house inventory management for electrical, plumbing, and gardening departments. As well as ensure quality checks and product was properly accounted for. -
Repair Technician/Quality Control SpecialistClover Telecom Mar 2013 - Nov 2015Coppell, Tx, UsDiagnosed and troubleshooted hardware/software issues for incoming products.Assisted direct supervisor by managing a staff of 10. This includes ensuring work orders met deadlines, and keeping sales representatives and related supervisor updated on status of orders via Microsoft Dynamics AX 2012.
Emerson Rivera Skills
Emerson Rivera Education Details
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Fox Valley Technical CollegeInformation Technology: Network Systems Administration
Frequently Asked Questions about Emerson Rivera
What company does Emerson Rivera work for?
Emerson Rivera works for Thrivent
What is Emerson Rivera's role at the current company?
Emerson Rivera's current role is Associate IT Support Specialist.
What is Emerson Rivera's email address?
Emerson Rivera's email address is em****@****msn.com
What is Emerson Rivera's direct phone number?
Emerson Rivera's direct phone number is +194030*****
What schools did Emerson Rivera attend?
Emerson Rivera attended Fox Valley Technical College.
What skills is Emerson Rivera known for?
Emerson Rivera has skills like Networking, Troubleshooting, Telecommunications, Customer Service, Computer Hardware, Windows 7, Technical Support.
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