Emerson Wagner Email and Phone Number

I'm currently studying Computer Networks and I'm a dedicated professional with solid experience in monitoring and telecommunications tools. I work as a NOC (Network Operations Center) Supervisor and Incident Manager, where I lead critical operations and coordinate incident response, ensuring service continuity and efficiency.My main responsibilities include:NOC Supervisor:Team Management: I coordinate and supervise the NOC team, ensuring that all monitoring and incident response activities are carried out efficiently and within the established standards.Network Monitoring: I use advanced tools such as SolarWinds, PRTG, Zabbix, Grafana, Spectrum, Nagios, Dianet and VOIPMONITOR to ensure network integrity and performance.Problem Analysis and Resolution: I identify and diagnose network problems, implement effective solutions and coordinate with other teams to resolve incidents quickly.Documentation and Reporting: I prepare detailed reports on network performance, incidents and corrective actions, providing crucial information for decision-making.Continuous Improvement: I develop and implement processes and procedures to continuously improve monitoring and response operations.Incident Manager:Incident Management: I coordinate the response to critical incidents, ensuring a structured approach to identifying, communicating and resolving problems effectively.Communicating