Emerson Barrufi Fernandes, Pmp, Mba, Itil Email & Phone Number

Blumenau, Sc, Br

Blumenau, Santa Catarina, Brasil

Porto Alegre E Região, Brasil

Activities:- Management of the Products and Services area of the following teams: deployment, consulting, technical support, development, infrastructure and service billing (approximately 60 employees and more than 150 customers);- Structuring and management the Key Performance Indicators (KPIs) for the Products and Services department;- Attend monthly results meetings with the coordinators and director;- Reporting to the director important issues that significantly impact the… Show more Activities:- Management of the Products and Services area of the following teams: deployment, consulting, technical support, development, infrastructure and service billing (approximately 60 employees and more than 150 customers);- Structuring and management the Key Performance Indicators (KPIs) for the Products and Services department;- Attend monthly results meetings with the coordinators and director;- Reporting to the director important issues that significantly impact the business;- Communication and relationship with customers in order to ensure the satisfaction of the services provided;- Negotiation, improvements and prioritization of incidents with the software vendor;- Creation of job descriptions of the development, deployment, consulting and technical support teams;- Performance evaluation and feedback;Projects:- Restructuring of teams and customer service processes according to best practices based on ITIL® and HDI® standard for service centers;- Implementation of a technical support and service management tool (customer portal, service registration, knowledge base, satisfaction survey and service billing);- Training of teams to apply the best project management practices;- Implementation of a satisfaction survey using the NPS (Net Promoter Score®) metric. Show less

Porto Alegre E Região, Brasil

Activities: - Leadership and participation in projects of conversion and deployment for new clients in the areas of accounting, tax, HR/payroll, purchasing and bidding, protocol, assets, citizen services and transparency;- Data conversion, report development, advanced queries, audits and custom routines using SQL language;- Participation in the project to change the accounting system's chart of accounts, working on prioritizing deliveries with the software vendor resold by the… Show more Activities: - Leadership and participation in projects of conversion and deployment for new clients in the areas of accounting, tax, HR/payroll, purchasing and bidding, protocol, assets, citizen services and transparency;- Data conversion, report development, advanced queries, audits and custom routines using SQL language;- Participation in the project to change the accounting system's chart of accounts, working on prioritizing deliveries with the software vendor resold by the company. Show less

Porto Alegre E Região, Brasil

Activities: - Perform deployments, training, consulting and technical support in the systems at the customer's headquarters in the areas of accounting, tax, purchasing and bidding, protocol, assets, inventory, fleets and citizen services;- Database maintenance, creation of advanced queries and report development using SQL language;- Technical assistance to clients and colleagues;Projects- Responsible for the Training Center developing and providing training for customers… Show more Activities: - Perform deployments, training, consulting and technical support in the systems at the customer's headquarters in the areas of accounting, tax, purchasing and bidding, protocol, assets, inventory, fleets and citizen services;- Database maintenance, creation of advanced queries and report development using SQL language;- Technical assistance to clients and colleagues;Projects- Responsible for the Training Center developing and providing training for customers and employees. Show less

Porto Alegre E Região, Brasil

Activities: - Perform deployments, training, consulting and technical support in the systems at the customer's headquarters in the areas of accounting, tax, purchasing and bidding, protocol, assets, inventory, fleets and citizen services;- Database maintenance via SQL language.

Porto Alegre E Região, Brasil

Activities:- Customer service in the field team in the accounting and tax areas;

Mba In Project Management

Bachelor In Law