Emerson Rocha Email and Phone Number

Highly motivated, determined and hardworking professional with 7 years of experience in IT and 3 years of formal education in Information Systems field including a specialization in Big Data Analytics. Possess technical skills in project and backlog management, as well as in implementing product improvements to address customer issues through requirements analysis and business rules. A professional adept at working in a team environment, with extensive experience in training technical support staff and end users. Experienced in working under pressure to meet short-term delivery challenges, demonstrating flexibility in adapting to changes and challenges that may arise throughout the day, while consistently maintaining ethical principles and professionalism. KEY SKILLS AND CHARACTERISTICS• Requirements Analysis• Business Rules• Software Prototyping• Documentation and Manual Creation• Team Training• User Support• Project and Backlog Management• Written and Verbal Communication SkillsSystems previously worked with: Shift Lis, GLPI, Sinergi, PC Factory - MES, and SAP