Point of Sale application front door. Established a new program for running a team of project managers and scrum masters to deliver quality transformation features every month. Focus on People, Projects, Releases, Innovation, Operations, and Stakeholder Communications. Showcasing to executives the work accomplished and coming soon. Managing resource allocations and delivery timelines for approximately 30 projects a month for a team of 200. Guiding the experience and story requirements for new features. Ensuring proper support of testing, production, marketing, and training.

Project/Program manager of Verizon Business Point of Sale systems including Quoting, Ordering, Account Information, and Customer Approval. Coordinating feature development and improvement from design, story creation/grooming/alignment, development, testing, deployment, communication/training, and post production support. Support 6 instances of Point of sale, which equals over 50K users from 9 lines of business: Retail, Business Mid-Markets, Small-Medium Business, Telesales, Enterprise, Public Sector, External Stores, External Door to Door Agents, and Customer Service. Successfully drove the platform transformation from our legacy systems to our new integrated point of sale across all 6 instances.Create yearly roadmaps and business case for funding to properly create the best experience for the sales teams.Identified resource gaps and submitted the business cases to increase headcount with our plan of execution which resulted in a 202% increase of stories delivery year over year.Agile Scrum Master utilizing JIRA, facilitating sprint planning and program increment planning.Facilitate technical discussions with Engineers, Developers, and Enterprise Architects to create sustainable solutions across multiple platforms.Coordinate design and resourcing for external projects impacting the point of sale platform, approximately 30 running every month.Provide testing support to system test and user acceptance testers by assisting in finding test data, answering questions on the experience and providing guidance on alignment and strategy to test more in less time.Present status updates, roadmaps, and accomplishments to executive leadership, operations, and sales teams.Intake field feedback via focus groups, system enhancement submission and trouble tickets; assigning them to experience engineers to address and communicate the improvements.Partner with Learning & Development to create and maintain a rep resource center and online training material.

Support B2B Operations for the South Central Market (Vegas-Pensacola ). •Support a sales channel of over 500 Business sales reps and managers addressing policies, procedures, and project managing complex deployments.•Manage Territories and Sales ID Automation, conducting quarterly audits for balance and opportunity within each sales segment. •Run basic SQL queries, Territory Management, and Salesforce.com reporting to provide analytics to align sales teams and provide targeted accounts to penetrate. •Lead internal systems trainings, testing, and troubleshooting to remove obstacles for the sales teams.

Worked with 43 retail stores in Central Texas. I drove SMB growth in the retail channel, cross channel collaboration, and developed retail representatives' selling skills to business. Responsibilies Include: •Running weekly funnel calls•Developing talk tracks and calling lists for weekly prospecting blitzs in each of my 43 stores•Side by Side Coaching to develop selling skills to businesses•Bridging the gap between the business channel and the retail channel for a better customer experience•Operational Support for contracts, proposals, and policy•Created a Handbook for the entire program to outline the policies and procedures to ensure clarity and consistency across the region. •Created curriculum for a Cross-Channel summit including Business, Retail, and Indirect channels to collaborate in targeting Small Medium Business in the region.

Generated and closed business leads by cold-calling, pursuing referrals, and working with local stores.•Executed the Axiom Sales process with new and existing accounts to achieve 127% to quota this year.•Coordinated quarterly bill reviews with high value customers to expand their solutions portfolio and grow customer loyalty, effectively managing and growing approximately one million dollars in monthly revenue. •Exceeded required metrics for machine to machine (M2M) by integrating technical acumen, solutions architects, and Verizon Partners to achieve 243% to quota.

Prepared deliverables, completed UATs, developed leadership skills, and managed training material inventory.• Coordinated meetings and trainings for 300 representatives ensuring adherence to schedule to reduce business cost.• Coordinated travel arrangements with trainers across the nation resulting in efficient distribution of resources. • Completed travel expense reports to meet budgetary requirements. • Reviewed highly classified proprietary drafts for content, language, and formatting errors to guarantee professional delivery.• Ordered materials and maintained inventory to equip trainers to properly execute training deliveries. • Trained and motivated Financial Services and Credit Operations teams in exceeding metrics.

Delivered trainings, completed UATs, analyzed reporting, and provided feedback to ensure training effectiveness.• Managed roster and completion reports for training initiatives resulting in a highly developed workforce delivering superior customer service and sales results. • Coordinated cross channel conference calls and webinars to effectively communicate updates in training and process initiatives.• Met project deadlines, balanced work load with business needs and initiatives to ensure successful product launches. • Proactively identified training gaps and implemented initiatives to equip BGCO representatives to exceed company goals. • Completed over 25 hours of training delivery, communicating complex processes to improve understanding.

Integrated knowledge of systems, policies, and procedures to create an excellent customer experience balanced with meeting rapidly changing business goals.• Motivate and increase productivity and efficiency by managing team statistic reporting and competitions. • Multi-tasked with five software programs to efficiently handle customer concerns in the least amount of time. • Completed customer orders and provided in depth account analysis of existing and new accounts using Microsoft Excel to provide the best solutions. • Achieved high customer commendations while successfully reducing churn and exceeding upgrade sales goals.• Coached a team on utilization of resources resulting in improved transfer rates.

Worked with multiple billing and dialing systems to assist customers with billing concerns. Emplimented negotiation skills to collect on delinquent accounts while creating a positive customer experience.• Conducted outbound calling to address account deliquency and ensure customer retention, collecting over $336,000 a month in past due balances.• Helped facilitate hands on trainings toward lower outbound update time, bringing teams from 20 sec to 5 sec.• Exceeded required metrics, consistently achieving Leading status and assisted my team in becoming a high performance team.

Supported multiple departement in developing program curriculum and project execution.• Tracked tax-deductible donations, purchase orders, expenditures, reporting, and budget to meet compliance guidelines.• Created power-point presentations for department heads ensuring professional delivery to leadership and student body.• Managed grade/attendance records for 600+ students resulting in proper accrediting for multiple departments. • Created 3 databases to manage community partners and independent research projects guaranteeing resource legacy.