Jessica Emert Email & Phone Number

Salt Lake City, Utah, United States

• Advocated and initiated SKU rationalization project to decrease line assortment resulting in operational costs and efficiencies, increased profitability.
• Oversaw the development and launch of products at company-owned and franchise store ensuring everyone has the resources needed to meet business goals.
• Led the development of SOPs that created uniformity, streamlined processes and eliminated intra department friction resulting in increased productivity by 50%.

• Assisted Director of Product developing optimal category strategy; conducted market research and analyzed data to support category decisions.
• Worked cross functionally with Supply Chain and Product Development to deliver strategic projects.
• Established the product line hierarchy.
• Advocated for and created the organization's single source of truth and of product assortment and lifecycle management.
• Led the design of process flow charts resulting in org transparency, ability to identify and implement efforts to adopt efficient practices.

San Antonio, Texas, United States

• Initiated PDP standardization improving quality, consistency, and overall effectiveness of influencing purchase decisions. Resulted in improved visibility and SEO on paid channels, boosted conversion rates and.
• Synchronized on responsibilities, priorities, and goals with cross-functional teams delivering on-time product launches and customized product recommendations utilized by marketing channels and e-store driving market.

• Exceeded YoY sales growth by 50% using consumer and sales insights to identify and filling assortment gaps.
• Played a significant role in supporting overarching business goals, largely helping reduce unhealthy inventory with pricing strategy, promotion and marketing.

San Antonio, Texas, United States

• Coordinated and executed all elements for a city brand awareness event including logistics, budgets, booth selection, marketing materials, activity planning, transportation and entertainment.
• Maintained project schedules by managing timelines and making proactive adjustments.
• Utilized excellent methodology skills to create, maintain, and organize project documents, plans, reports and other project related documents.

San Antonio, Texas, United States

• Provided administrative support to executive-level, including managing calendars, scheduling appointments, overseeing expense reports, and making travel arrangements.
• Prepared, proofread and formatted correspondence.
• Streamlined workflow by organizing files and records, increasing efficiency by 40%.
• Coordinated and managed projects and initiatives for the organization.
• Served as inter and intra department resource for other staff members.

San Antonio, Texas, United States

• Quickly and effectively solved customer challenges.
• Performed customer outreach; conducted surveys, gathering feedback and insight to their experiences.
• Used resources, negotiation, and empowerment skills to retain customers.
• Valued the customer, built trust, and solved their unique needs.
• Empathized and apologized for errors or issues, explaining what happened, and detailed how we would prevent it from recurring.

• Handled a high volume of customer service inquiries with a consistent, accurate and friendly attitude through multiple platforms exercising good judgment delivering a positive customer experience.
• Proactively searched for solutions to customer inquiries and actively problem-solved complex customer inquiries.
• Effective and integral team member of the Customer Experience team having been assigned other miscellaneous collateral duties to benefit the organization and team.

• Responded timely to customer inquiries, while quickly and accurately resolving emerging issues.
• Assessed and identified customer’s needs to perform issue resolution; escalating to appropriate representative where applicable.
• Processed and distributed invoices for services provided; applied payments in content management platform.
• Resolved customer billing issues to reduce accounts receivable delinquency.
• Audited and reconciled accounts receivable batch control timely and accurately.

• Provided exceptional service by promptly responding to inquiries, concerns and time-sensitive matters; issuing certificates of insurance; obtained and relayed critical information regarding account statuses and changes.
• Accurately processed applications, endorsements, renewals, and cancellations for insurance policies; sourced multiple quote options to find the best rate and coverage for the insured.
• Wrote and distributed correspondence emails, letters and forms within the organization and appropriate parties.
• Reported and actively followed up on insurance claims, reporting updates to the CSR and the insured.

• Interacted with customers daily, discovering needs of the customer and recommending varieties and services.
• Performed data entry with high level accuracy.
• Worked closely with packinghouse and harvesters to ensure correct orders are packed and shipped in a timely manner.
• Collaborated with IT to implement improvements of the data management system resulting in workflow and time efficiencies.

• Served as the link between customers and various heathcare professionals. Efficiently performed all duties related to directory assistance and documentations and dispatch of work requests. Ensured a positive and.
• Took inbound calls, regularly met or exceeded targets related to call volume while maintaining excellent satisfaction rates.
• Registered new patients, provided financial clearance, scheduled heathcare appointments, answered questions, handled complaints, documenting all customer contacts.

• Provided support to judges, attorneys and other officers of the court by managing all secretarial duties including maintaining records of courtroom proceedings, distributing orders of the court, and scheduling legal.
• Prepared court dockets, including notifying parties regarding court dates, process summons, subpoenas and hearing notices.
• Processed traffic citations and criminal cases, entering information into department programs and databases.
• Input data and updates accurately on case files with notes as contact is made with defendants, judges, attorneys, officers or other.
• Calculate, collect, and processed fines, fees and court costs based on judicial orders or other miscellaneous charges verifying all incoming payment amounts are correct and timely.
• Provided general information regarding the scheduling of court dates, driving safety course, warrants, routine procedures and court functions.

• Organized and maintained a large volume of patient information independently and accurately.
• Filed and retrieved medical records as required, ensuring they are kept confidential and secure.
• Prepared reports and summaries of patient data, responded to inquiries, and followed established procedures for releasing medical records to authorized personnel.

• Greet and welcome walk-ins and visitors, answering phone lines, and helping clients with questions and issues.
• Supported managers with business documentation and professional demeanor at all times.
• Efficiently updated client information and processed payments.
• Provide administrative support to various managers driving company success by maintaining organized operations.
• Prioritized tasks while staying focused on several projects simultaneously.

• Professional photographer working in a studio setting capturing pictures of individuals or groups of people.
• Experienced in setting equipment, background setting, utilization of props, lighting manipulation and posing guidance.
• Edits photos post-session, showcasing finished products and packages while seizing the opportunity to upsell and add-on.