Customer Service Executive
CurrentManaging, supporting customer sales accounts and being responsible for the full administration of my own accounts on the German market, like: -building up a good relationship with customers, understanding their expectations-developing and maintaining effective links with other departments (e.g. Supply Chain Planning, Pricing, Marketing, Data Standard, Transport Logistics) to ensure higher customer satisfaction-identifying potential service issues, proactively contacting the customers to clarify and resolve queries offering alternative products or services-communicate with customers via phone and email (in German and English)-ensuring all orders are processed in an accurate and timely manner in line with set deadlines -managing all administration and documentation in relation to customers calls and queriesworking closely with the company`s sales force to ensure a team approach to the management of accounts-working closely with the Customer Service Manager to ensure all targets are metprocessing administration in line with Co Policy / SOX-looking for, and actively promoting any method for increasing sales value
