•Provide proactive support to Executive Vice President and Executive Team•Manage EVP's schedule•Arrange one-off and recurring project / program meetings, job interviews with Executives•Create and update meeting database•Facilitate team meetings•Create and publish meeting agendas, minutes and action logs•Proactively follow up on actions with Executive Team•Solicit content for, edit and publish weekly department highlights•Edit and proofread company documentation, communications •Manage special projects as required, including data extraction and analysis of quality-related data•Assign project coding and maintain database of project information via Monday.com, Excel•Maintain and update company time-keeping project database•Support Finance department with monthly time-keeping project data extraction and vetting•Update and publish organization charts•Plan events, arrange catering •Liaise with communications department to ensure accurate company branding across various media for student outreach event•Prepare promotional materials, assemble required items for company booth at outreach event•Promote company to and liaise with potential student interns•Arrange domestic and international travel schedules•Facilitate and evangelize company best practices for international travel safety•Proactively participate in meetings, summarize and publish meeting minutes for company-internal psycho-social initiatives to foster morale•Create supplier purchase requests•Write up process for visitor vetting and publish to colleagues; foster company best practices for vetting •Vet and receive domestic and international guests

•Manage regular Change Control Board (CCB) meetings for internal stakeholder change approval process: lead meetings, prepare and publish agendas and meeting notes •Review technical Engineering Change Requests (ECR) for procedural compliance to increase the efficiency of CCB meetings•Co-design the ECR approval process on Monday.com and train Engineers in its use•Release approved ECRs, documents and drawings to Sentry File database•Collate, reconcile and publish monthly KPI data for Engineering Executive review; proactively improve and clarify processes with internal stakeholders•Write training documentation on internal process best practices, evangelize and support best practice document / drawing version control within department•Proactively set up and lead team-internal meetings to improve the efficiency of existing document / drawing archive database (Sentry File) and ECR approval process•Actively participate in company maturity assessments and in the development of a PMO•Consult for and with Managers and Executives on template development and rebranding •Update and rebrand Engineering-internal documentation: procedures, templates, forms•Communications: solicit and compile department-internal content for monthly newsletter; edit, write and publish content for internal stakeholders, including on SharePoint intranet

Executive and Team Support / Meeting Management:•Manage office supply inventory, meeting logistics•Manage calendars for Executives, set up recurring stakeholder meetings•Create and update Distribution Lists, Seating Charts and Organization ChartsReporting/KPI:•Daily: update and publish KPI updates, Operations Reports, Safety PSA, Manufacturing Order status reporting to Operations Management•Weekly: write and publish Staff and KPI meeting action items, decisions and notes•Monthly: solicit and organize monthly KPI data from Executives in various departmentsCommunications:•Answer ad hoc queries from staff, proactively communicate with internal staff•Commission printing; edit and proofread printed materials for linguistic integrity, consistency•Report on branding-related tasks, consulting with stakeholders•Write, edit, proofread, rebrand company documentation and web content in collaboration with and for various department stakeholdersInternal Audit (Operations, Finance): •Gather, summarize information on internal processes / procedures from internal stakeholders, report on these•Update Finance stakeholders on status of audit, create audit summary reportsReception of Visitors: •Manage and cover Reception area, train colleagues in Reception duties •Solicit interdepartmental input to streamline the Visitor Log-In process, implement and evangelize new process Vendor Management: •Spearhead and lead meetings with vendor and internal stakeholders to improve vendor invoice payment processing, recruit and commission new vendorsHR / IT Support:•Provide input on and solicit information from relevant stakeholders to update onboarding checklists for facilitating employee onboarding

• Write, edit, proofread marketing materials, mailer campaign letters and flyers• Support national sales team via execution of mailer initiatives, fulfillment of sample / ad hoc requests• Manage preparation for company presence at industry trade shows• Research, monitor and report on demand for marketing inventory• Create training documentation, deliver training to team on sales support tasks and processes

Project and Risk Management:•Write and edit project risk / issue and project summary reports, and present these to stakeholders•Manage project risks, issues and dependencies via regular stakeholder meetings •Report project milestones and updates on financials to Scottish Government contacts•Create agendas for and lead project team meetings•Participate in Project Scoping and Project Lessons Learned workshops: write Project Brief, Lessons Learned Reports and publish to stakeholdersMeeting Organization:•Engage with clinical, managerial and administrative stakeholders throughout Scotland via organizing regular meetings and writing, publishing minutes and action / decision logs •Manage logistical planning of meetingsCommunications and Translation:•Write and present project Communication Strategy and Plan, Communications Updates•Write, edit, proofread and publish content for project websites, blog, newsletters, posters, FAQs•Organize and engage in creative brainstorming sessions with clinical colleagues to create communications content targeted to patients and clinicians, manage creation and quality control of communications collateral prior to publication•Manage the translation of Patient Leaflets into UK community languages and British Sign LanguageTraining and Mentoring:•Train and mentor Project Support Officers and Project Managers new to the organization in risk and meeting management, project documentation outputs, department best practices, document version controlEquality and Diversity (E&D) Deputy Lead (2010 – 2012):•Train department colleagues and managers in E&D-related best practices and in changes to their legal rights and responsibilities within the public sector, via emails and training presentationsTeam Building (2011):•Co-create and co-execute a team building event to emphasize the importance of company values and recommend best practices for the treatment of fellow team members

• Schedule meetings; write and summarize meeting Minutes and Action Logs, manage schedules• Organize and execute events: book speakers, venues, catering, arrange travel logistics• Proactively maintain contact lists, update business documents, and ensure correct versions are distributed to relevant parties and posted to project intranet site (SharePoint)

Project Management:• Manage mono- and multilingual translation projects in various media: Word documents, typeset print copy, website and software localization as well as interpretation projects for clients in various industry sectors (medical, engineering, legal, insurance, advertising)Client-Facing Customer Service: • Lead introductory telephone meetings with new clients about project workflows, company services • Educate clients and potential clients about translation / localization best practices• Prepare price quotations for clients and potential clients; make follow-up calls to potential clientsVendor Management:• Assess need for translation / interpretation / desktop publishing vendors; test and recruit new vendors globally, issue purchase orders to vendors and process vendor invoices • Negotiate rates / deadlines with vendors to ensure strong profit margins, maintain vendor database• Collaborate on an internal balanced scorecard initiative to improve the translation quality of worldwide company translation centers and to reduce intercompany costsLanguage Management:• Editing, Proofreading, Style Guides, Glossaries: - Create Style Guides for medical translation vendors - Manage the creation and translation of medical glossaries in collaboration with client stakeholders - Edit, proofread and write company website content, marketing materials• Perform linguistic quality control / consistency checks• Perform ad hoc linguistic proofreading in English, German and HungarianTraining: • Train junior staff members on quoting clients, negotiating with vendors, project workflows• Create training materials, design a reference manual, and co-present an in-house training session for Project Managers and Coordinators, conduct needs analysisMarketing/Financial:• Conduct market research to target potential clients• Write and edit marketing collateral• Financial forecasting