Emese Mic, P.Eng., M.Sc. Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary

Lead the technical team responsible for Enterprise CRM ( Salesforce ) implementation and integrations into the platform.

Calgary, Canada Area

Trusted Advisor between Corporate Business Teams (Safety, Operational Integrity and Environment, Corporate Services, Corporate Communications, Indigenous and Government Relations, Legal, Information Services, Cyber Security) Provided highly valued strategic consulting level support and guidance through key IS initiativesProactively shared knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business unitsPartnered with business leadership and other key stakeholders to define opportunities and identify and prioritize projects Key business contact representing IS in promoting IS services and capabilities

Calgary, Canada Area

Oversaw the deliveries by a partner team of all sustainment and small enhancement of 90+ applications, primarily in the Enterprise space. Applications included were all applications built on the SalesForce platforms ( including force.com ) for diverse Business Units, all applications used by Health and Safety, Corporate Responsibility, some Human ResourcesResponsibilities included: product management, business requirements gathering, product design, planning, prioritization, estimates review and approval, technical assessments, technical documentation reviews and approval, release coordination, readiness testing, user acceptable testing coordination, change management and deployment coordination. Accountable for all product related decisions.Developed Delivery Governance Frameworks for platforms like Salesforce, ServiceNow and EnablOn.Designed and improved process workflows for application support and small enhancement delivery, in a partner delivered model. All these improvements helped to deliver a higher quality product for the BusinessSupported the cloud migrations for all the on-prem applications in my portfolio, migrated to IaaS and developed a cost-effective schedule for running/shutting down the servers.

Calgary, Canada Area

Oversaw all custom developed applications in our company, on platforms like .net, Salesforce, ABAP, Java, Progress AGL, developed by internal resources, external contractors or external services ( on-shore/off-shore vendors ) Built a Community of Excellence within the Application Development team, where developed best practices and introduced them in all delivery methodologies (Projects, Sustainment and Tier 3 Support):o Husky's Design Principles and Best Practices in Software Development o Peer Review (Design and Code, Manual and Automated)o Maintenance Categorization and related KPIs to our Software Development Lifecycle (Corrective/Adaptive/Perfective/Preventive) o Application Complexity Assessmento Application Roadmapso Technical Documentation StandardsOversaw SLAs, OLAs, vendor performance, contracts, delivery of servicesParticipated in Technical Review Boards, Stage Gates for Projects in different phases of DeliveryPromoted new technologies, ex. Salesforce. My team started with a Proof of Concept and evolved into 60+ applications in 3 years, developed by internal resources and several vendorsMentored co-op/summer students, Junior Application Developers, developed Senior Developers into Solution Architects. My co-op student nomination won Husky Energy the Employee of the year/Honorable Mention awarded by University of CalgaryWorked closely with all other teams where there was an overlap in responsibilities and/or handover between the different phases of the Software Development LifecycleWorked closely with the Quality Assurance Manager, ensured that the software meets the quality requirements, developed KPIs like Defect Rate. Proved that with ad-hoc Code Review the defect rate goes down.Established KPIs for Vendor Performance Management, able to switch between resource based to delivery-based reviewsFamiliarity and demonstrated understanding of different business and technical architectures

Calgary, Canada Area

Coordinated the sustainment development activities in the Application Development teamResponsible for resourcing all sustainment activitiesContributed and established the Design Procedures and Templates used across teams

Calgary, Canada Area

Reviewed internal and external business requirements, developed applications based on these requirements in Credit, Downstream Accounting, Supply Management, Retail Operations and Marketing Departments. Coordinated implementation of tasks with the end-users, Quality Management and Change Management, using pilot or parallel implementation strategies, depending on the case.Developed and supported Business Critical applications (Credit card management, B2C, Downstream Accounting. Loyalty Programs), interfaces with other in-house applications (SAP, SolArc RightAngle, Remedy, HDMS Livelink, Different Accounting software, Form generation applications, Web Portal) and several external companies (Oil & Gas, different banks, Equifax, CAA, printing companies) as well as invoicing the majority of our commercial customers. Implemented PCI (Payment Card Industry) DSS (Data Security Standards) as part of a larger teamParticipated in the planning, design and development activities for the new US downstream and refined products business when Husky Energy acquired Valero's refinery in LimaImplemented huge cost reduction solutions for Invoicing and Electronic Funds Payment for our downstream applications (Structured Management Systems and RightAngle)

Computer Graphics

Master Of Science In Engineering, Computer Science

Bachelor Of Science In Engineering, Computer Science