Eme Onuoha (Prosci, Beng. Pmp, Psm, Nebosh, Devops) Email & Phone Number

Canada

Toronto, Ontario, Canada

• ProjectAcquisition of 3 US based utilities to Enbridge ecosystem. Acquisition Project impacts over 1.5 Million customers across Utah, Wyoming and Idaho hence requiring a robust change management strategy to support.
• Delivered a comprehensive change management strategy for the acquisition and integration of 500 business applications, supporting over 1.5 million customers across Utah, Wyoming, and Idaho.
• Increased change adoption by 20% across 10+ workstreams, ensuring business readiness and alignment with system integration initiatives.
• Collaborated with Business System PMO and stakeholders to integrate change management activities, reducing project risk by 15%.

Canada

• Led change management for the implementation of Salesforce CRM, improving operational efficiency by 25% and customer satisfaction by 18%.
• Developed comprehensive change management and communication plans, increasing user adoption by 30% and minimizing resistance to change.
• Worked closely with executive leadership to ensure smooth transitions and alignment with strategic business goals.Key Projects:
• Salesforce CRM Deployment: Delivered a streamlined CRM implementation, enhancing organizational workflows and reducing system integration errors by 20%.

Nigeria

• Key Projects:
• Merger & Integration: Developed change management strategies for merging systems and operations, ensuring alignment across the organization.
• Managed change efforts for a large-scale merger impacting over 10,000 users, focusing on system and process integrations to optimize business operations.
• Designed and implemented change management frameworks that facilitated a 15% increase in productivity post-merger.
• Led training and communication strategies that improved employee engagement and reduced resistance by 25%.

Nigeria Aug 2011-May 2019

• Key Projects:
• Data Migration Project: Successfully led a data migration initiative, impacting multiple departments and increasing system efficiency by 15%.
• Managed the migration of over 50,000 users’ data from legacy systems to cloud platforms, ensuring minimal disruption to operations.
• Designed and executed training programs to facilitate the transition, resulting in a 95% user adoption rate and a 20% improvement in operational efficiency.

Nigeria

• Project:Institution-wide implementation of a Student Information System (SIS) to enhance administrative processes, student data management, and academic operations.Key Responsibilities:
• Supported change management initiatives using PROSCI ADKAR methodology to successfully transition over 300 staff members from legacy systems to the new SIS, achieving a 90% user adoption rate.
• Conducted comprehensive change impact assessments, identifying key areas of resistance and facilitating the transition for multiple academic and administrative departments.
• Collaborated with the change management team to develop and execute a targeted communication plan, ensuring alignment with institutional goals and minimizing resistance from faculty, staff, and students.
• Designed and facilitated 10+ training sessions for over 300 staff members, resulting in a 95% satisfaction rate for the training's effectiveness in preparing users for the new system.
• Worked closely with cross-functional teams, including IT and administrative departments, to resolve integration challenges, ensuring successful system implementation with minimal operational disruption.

Bachelor'S Degree, Electrical And Electronics Engineering

Activities and Societies: Institute of Electrical Electronics Engineering(IEEE) Society of Electrical Electronics Engineering.

Devops Masters Engineering Program, Devops

Education record

Post Graduate Program in DevOps. Professional Certificate in DevOps