Evan Meyerberg Email & Phone Number

Greater New York City Area

Greatchoice Computer Services has been helping small businesses in New Jersey, New York and Florida for years. We understand that businesses today rely heavily on seamless technology to remain productive and competitive. We share a passion for technology and we love challenges. We will be there with you from start to finish and you can be sure to expect.

Greater New York City Area

Develop and direct revision of existing training programs to increase operating efficiency and adapt to new requirements and needs. Prepare and distribute detailed workflow charts to illustrate successful training sequences using the ADDIE model. Successfully developing training materials for hospital staff, covering Microsoft products and proprietary.

Dallas/Fort Worth Area

Teach classes to the community in accordance with American Heart Association regulations as a Basic Life Support Instructor. Effectively teach and inform the general public and hospital staff in all areas of first aid and other related subjects. Participate in continuous training improvement process by recommending changes and communicating issues.

Responsible for coordinating facilities, equipment and documentation for each training session.Improved competency by integrating video and hands-on practice.Facilitated training to Fire, EMS, Police and Rutgers faculty.Partnered with various work-out gyms in Central NJ to train Fitness Instructors and patrons.Hosted training classes in conjunction with.

• Use and apply the ADDIE model and ROPES model.
• Designed and maintained a new curriculum for New Hire Technical Support and Customer Service. This included revamping old material to relate to major call drivers agents experience in order to reduce key metrics (DSAT.
• Newly improved New Hire documentation expedited speed to competency by reducing classroom time from 45 days to 35 days, reduction of average handle time (AHT) by 20% and increasing customer satisfaction (CSAT) by 10%.
• Incorporated the use of Captivate e-learn modules to maintain an adult learning environment and decrease time spent on lecture.
• Constructed a workflow that helped Technical Support and Advanced Operations agents resolve fax issues in a timely manner. This resulted in a reduction of handle time with eliminating dissatisfied customer surveys.
• Designed and implemented assessments and training sessions after conducting gap analyses.

Provided delivery of medical modules in small and large group settings by the use of visual, video, hands-on and scenario based training.Trained students on AED (Automated External Defibrillator)Organized study groups for students to personalize and develop skills.Structured hospital residency schedules for students.Upgraded antiquated slides and posters.

In charge of full squad training and training recordsRecording SecretaryResponsible to document all meeting minutes, correspondence and voting ballots;; 2004-2007Helped lobby politicians to ratify a First Aid Surcharge for each driving violation which donates money directly to the First Aid Council Fund.Worked with State and Federal OEM to obtain grant.

Sandy Hook, NJ

Provide safety to the public during the summer months (2000+ visitors per day)Maintained communication with lifeguards and park rangersMaintained first aid & lifeguard building

Sandy Hook, NJ

Provide safety to the public during the summer months (2000+ visitors per day)Maintained communication with lifeguards and park rangersMaintained first aid & lifeguard building

Business Administration And Management, General

High School Diploma