Evan Meyerberg Email & Phone Number

Greater New York City Area

Greatchoice Computer Services has been helping small businesses in New Jersey, New York and Florida for years. We understand that businesses today rely heavily on seamless technology to remain productive and competitive. We share a passion for technology and we love challenges. We will be there with you from start to finish and you can be sure to expect second to none support; no job is too big or too small for us. From IT Consulting and Email solutions to Computer Support and Web Protection, we’ve got you covered. The world is a very stressful place. It’s especially stressful if you own or manage your own business – with employees, clients, accounting, HIPPA compliance, record keeping and more to worry about.

Greater New York City Area

Develop and direct revision of existing training programs to increase operating efficiency and adapt to new requirements and needs. Prepare and distribute detailed workflow charts to illustrate successful training sequences using the ADDIE model. Successfully developing training materials for hospital staff, covering Microsoft products and proprietary hospital software for healthcare reform and other organizations.

Dallas/Fort Worth Area

Teach classes to the community in accordance with American Heart Association regulations as a Basic Life Support Instructor. Effectively teach and inform the general public and hospital staff in all areas of first aid and other related subjects. Participate in continuous training improvement process by recommending changes and communicating issues.

Responsible for coordinating facilities, equipment and documentation for each training session.Improved competency by integrating video and hands-on practice.Facilitated training to Fire, EMS, Police and Rutgers faculty.Partnered with various work-out gyms in Central NJ to train Fitness Instructors and patrons.Hosted training classes in conjunction with CentraState Health and Wellness Center.

• Use and apply the ADDIE model and ROPES model.• Designed and maintained a new curriculum for New Hire Technical Support and Customer Service. This included revamping old material to relate to major call drivers agents experience in order to reduce key metrics (DSAT, AHT).• Newly improved New Hire documentation expedited speed to competency by reducing classroom time from 45 days to 35 days, reduction of average handle time (AHT) by 20% and increasing customer satisfaction (CSAT) by 10% saving the company money.• Incorporated the use of Captivate e-learn modules to maintain an adult learning environment and decrease time spent on lecture.• Constructed a workflow that helped Technical Support and Advanced Operations agents resolve fax issues in a timely manner. This resulted in a reduction of handle time with eliminating dissatisfied customer surveys (DSAT) from 25% to 0% in a 2 month period. The enterprise continues to maintain 2% or less DSAT with over 75% first call resolution on their surveys.• Designed and implemented assessments and training sessions after conducting gap analyses.• Deliver training sessions to new hire and current agents using ILT and CBT methods.• Monitored the effectiveness of training programs delivered to meet corporate goals and objectives.• Conceptualized the point of contact role between L&D and Operations resulting in open communications and knowledge sharing. This helps L&D implement specific training sessions and reference guides to employees in real time.• Conducted various Train the Trainer (T3’s) session using ILT, CBT, WebEx and Video Conferencing for in house trainers and partner locations globally• Maintained a solid relationship with Operations Management, Work Force Management and Senior Leadership Team.• Designated point-of-contact for vendor sites. This role entails monthly meetings, open communication with site management and trainers and ensuring training classes are completed on time.

Provided delivery of medical modules in small and large group settings by the use of visual, video, hands-on and scenario based training.Trained students on AED (Automated External Defibrillator)Organized study groups for students to personalize and develop skills.Structured hospital residency schedules for students.Upgraded antiquated slides and posters onto a modern PowerPoint platform for use during lectures.Provided ideas on future goals, marketing, and budgeting.

In charge of full squad training and training recordsRecording SecretaryResponsible to document all meeting minutes, correspondence and voting ballots; ; 2004-2007Helped lobby politicians to ratify a First Aid Surcharge for each driving violation which donates money directly to the First Aid Council Fund.Worked with State and Federal OEM to obtain grant money to fund emergency equipment for domestic terrorism protection.Responsible for conducting in house training sessions which included designing tests and drills.Coordinated joint drills with multiple Police and Fire departments.Performed in a FAA NJ Statewide drill for emergency aircraft crash landing which entailed problem solving to coordinate mass triage.Worked with OSHA (Occupational Safety Health Administration) to ensure safety codes were enforced and trained.Participated in the rescue efforts associated

Sandy Hook, Nj

Provide safety to the public during the summer months (2000+ visitors per day)Maintained communication with lifeguards and park rangersMaintained first aid & lifeguard building

Sandy Hook, Nj

Provide safety to the public during the summer months (2000+ visitors per day)Maintained communication with lifeguards and park rangersMaintained first aid & lifeguard building

Business Administration And Management, General

High School Diploma