Emily Flock Email & Phone Number

Chicago, Il, Us

United States

Illinois, United States

• Track program health, including all team projects and initiatives, from inception to completion. Continually update project status and activities, following up with stakeholders and project owners to ensure key milestones are met• Lead the Weekly Business Review (WBR), present program updates to key stakeholders. Create slides used to report our team's progress in biweekly business reviews• Participate in Project Sync meetings, engaging in high level planning and strategy discussions with the team's supervisor and other key team members• Facilitated the creation of 7 process maps to document taxonomy workstreams. Set project milestones, scheduled sessions to gather process information from owners, took notes and followed up on action items, obtained and tracked approvals

Łódź, Łódzkie, Poland

• Managed operations of project to update map product features using observations derived by mobile mapping vans. As part of this, I created a formal yearly plan for driving scope requests based on business requirements committed by the Autonomous Driving product unit• Executed risk management and change management actions at every stage: avoiding and identifying potential risks, proposing actions to reduce or mitigate risks, and communicating relevant changes to stakeholders• Monitored progress of mobile mapping activities through extensive analysis of metrics, proposing new KPIs when appropriate. Prepared succinct figures of my findings for monthly presentations to the unit’s leadership team• Engaged with stakeholders, often creatively with limited time and contact, to ensure their commitments and expectations were continuously met

Łódź, Łódzkie, Poland

• Led an international team of Quality Specialists with direct reports in three locations: Łódź, Poland; Tokyo, Japan; and Seoul, South Korea• Supported team members in delivering accurate and relevant road closures to customers across the globe, resolving B2B requests, and maintaining internal systems to ensure the highest level of customer satisfaction• Challenged existing workflows and practices, and modified them when necessary to increase efficiency and overall team satisfaction while cutting costs• Empowered team members to come to the best solutions and develop self-sufficiency through 1-1 coaching and mentoring• Liaised with product management to ensure the team's priorities reflected customers' needs• Achieved team engagement scores 7 points above the company average, measured anonymously by Glint• Established a process for conducting physical drive tests from the ground up in Japan and South Korea. This included the identification of vendors to purchase equipment, vehicle rental, setup of data connectivity within the vehicles, upload and quality checks for data post-drive, and updates to the map• Proposed and implemented changes to the on-call scheduling process, saving thousands of Euros in annual spending for a team of ten

Łódź, Łódzkie, Poland

San Jose, Ca

• Updated internal databases of road closures using GPS trace data and government sources to maintain data quality and positive user experience of the LiveTraffic product. Implemented and removed temporary road closures in real time to ensure accuracy of traffic navigation and routing• Created a Confluence training page to standardize team documentation and workflows

San Jose, Ca

San Francisco Bay Area

• Queried a SQL database to generate a list of Maps features that needed editing after the import of vendor coastline data. Automated this process using PostGIS and Python scripting• Helped begin coordinating an operations project to edit the identified features

• Supported professors of introductory GIS, Remote Sensing and Python classes in troubleshooting students’ issues with assignments, most commonly problems with datasets or ArcGIS software

• Acquired and analyzed public data to create demographic maps on request, aiding attorneys and Community Engagement

Oakbrook Terrace, Il

• Used ComEd’s Geographic Information System (CEGIS) to ensure proper connectivity of electrical devices and identify errors in electrical flow• Conceived and implemented a complete redesign of the Mapping and Records departmental SharePoint website

Chicago, Il

• Updated the Region V THIRA in the Unified Reporting Tool (URT) to facilitate submission weeks ahead of schedule• Carried out extensive analysis of THIRA/SPR data in the Microsoft Excel-based Data Analysis Tool (DAT)• Produced figures and charts using DAT data for the Regional Preparedness Report (RPR)• Created maps of multiple federal agency boundaries in ArcMap

Oakbrook Terrace, Il

• Used CEGIS to create accurate and legible cable and conduit maps for the Chicagoland area• Reviewed and edited maps in CEGIS for quality assurance• Developed a “Frequently Asked Questions” document to be displayed on the Mapping department’s website• Contacted project designers in the field to gain information on the status of projects 30 days past their end date

Chicago, Il

• Excelled in customer service and strived to build rapport with customers• Monitored workspace to ensure a clean and welcoming environment for customers• Provided customers with incentives which in turn would benefit the company’s long term economic success

Chicago, Il

• Created, scheduled, and distributed marketing information using HootSuite• Created a marketing email template• Participated in consumer merchandise logistics• Updated documents and spreadsheets tracking company metrics

Chicago, Il

• Completed all forms of tender transactions at point of sale• Persuaded customers to apply for Kohl’s charge card• Assisted customers in finding items, using kiosks, and applying discounts• Counted in and counted down registers at beginning and end of shift