• Responsible for developing and executing social media strategies• Ongoing training regarding updates to social media platforms, including new Meta Business Suite/Manager & Facebook New Pages Experience• Responsible for content creation, including copy and design, based on brand guidelines and brand voice• Host monthly meetings with clients to review analytics and make data-driven decisions in regard to strategy• Responsible for inbound and outbound engagement on behalf of clients• Foster and maintain rapport with clients

• Proven ability to manage and increase engagement on Social Media platforms, with a focus on Facebook and Instagram• Worked with ownership and sommelier to improve processes• Rebuilt and launched new website; designed new website with aesthetics and ease of use for customers• Responsible for updating and maintaining website and online point of sale• Built and launched new wine club; responsible for maintaining customer base, monthly subscriptions and wine selections for club members• Proven ability to manage and increase engagement on Social Media platforms, including Facebook and Instagram• Responsible for marketing all public events through social media, website, and printed materials• Prospected new clients through cold calling and office visits• Responsible for receiving wine shipments and inputing into POS and inventory management systems• Responsible for coordinating with wine distributors and vendors for tastings and orders; provided input on bringing wines into the store and onto the tasting bar• Proven ability to develop return customers• Hosted formal tastings and classes, as well as coordinating events for clients• Directed staff on a regular basis; completed continual training and staff meetings on a regular basis• Responsible for interviewing, hiring, and training new staff members• Responsible for wine, food, and supply inventory management• Completed weekly scheduling for staff• Responsible for opening and closing wine bar on daily basis

• Built & maintained social media presence from restaurant opening• Responsible for wine list creation, inventory management and wine department organization• Hosted both formal and informal wine tastings, pairings & classes• Responsible for hosting vendors and selecting new wines• Within first quarter of employment, increased catering sales by 20% over previous quarter’s sales• Partnered with leadership team to develop new strategies and processes during first year of restaurant opening• Prospected new clients through cold calling and office visits• Collaborated with local apartment complexes to host resident events, both on- and off-premise• Partnered with chefs to design custom catering menus for high-profile clients• Coordinated on-site catering service• Proven ability to retain clients and generate repeat business• Effectively and calmly managed client crisis and worked with team to provide solutions• Willing and able to readily respond to changing circumstances and expectations

• Worked directly with ownership to improve processes within the tasting room• Responsible for increasing engagement on Social Media platforms, including Facebook and Instagram• Responsible for bringing public and private events into the winery• Responsible for marketing all public events through social media, winery website, and printed materials• Responsible for coordinating events, beginning with client’s first contact, continuing through event execution, and finalizing with follow up• Proven ability to create return customers, including corporate vendors• Created working versions of Training Manual & forms to assist with winery’s continued growth• Directed staff on a daily basis; completed continual training and all-staff meetings regularly• Assisted customers and resolved concerns• Responsible for wine, food, and supply inventory management; completed purchasing for the tasting room and kitchen• Completed weekly scheduling for staff members• Responsible for opening and closing the winery and completing deposits and change orders for the register

WINE CONSULTANT (November 2015 - July 2016)• Engage with customers and develop personal relationships to ensure each customer feels welcome and valued• Attend monthly training seminars and tastings to further understand nuances of wine and learn techniques for taking accurate tasting notes in order to provide the highest level of service to customersSALES ASSOCIATE (August 2015 - November 2015)• Greeted customers with enthusiasm and assisted them with selecting products to best suit their needs• Handled cash accurately and responsibly and performed regular cash drops

• Generated average sales of $90,000 per month through peak season and maintained high-level sales through non-peak season through the use of conversational selling techniques and developing personal relationships with customer

• Worked with customers to asses needs in both the technology and copy/print center in order to provide the highest quality of service to each and every individual• Developed sales techniques using the Sales ARC: Ask, Recommend, Close/Cross-sell

• Facilitated and participated in monthly training and completed College Reading and Learning Association (CRLA) Level I certification training• Assisted and guided students through coursework and provided students with techniques to improve study skills• Coordinated with other tutors in groups to provide exceptional service and initiate reviews of best practices

• Enthusiastically greeted all guests, handled concerns in a timely manner, and ensured all guests were satisfied with dining experience• Handled cash accurately and responsibly

• Supervised, trained, and coordinated employees and identified additional tasks to be completed by crew members in order to keep store presentable• Conferenced and strategized with manager