Emily Hinton Email & Phone Number

New Castle, New Hampshire, United States

Portsmouth, New Hampshire

Oversee all areas of operation relating to the guest experience for Front Desk, Concierge, Guest Services, Bell/Valet, PBX and Reservations.

Lake Placid, New York, United States

Lake Placid Lodge Relais & Chateaux - Temporary assignment assisting with management of the Rooms Department and Guest Experience.

Kittery, Maine

Portsmouth, New Hampshire

Portsmouth, New Hampshire

Inspect VIP and member arrival rooms and ensure a smooth arrival experience; report issues in rooms and throughout the hotel to maintenance and housekeeping; work directly with the General Manager on projects to help boost guest experience ratings; monitor and respond to Medallia surveys, Trip Advisor/booking.com/Yelp reviews noting trends and patterns.

Disney's Saratoga Springs Resort And Spa

Led team in front office tasks such as cashier, check in/out, and concierge as well as oversaw bell services and coordinated with other resort departments to ensure the safety and happiness of guests. Provided guest service recovery when issues arose. Supported team and provided employees with the resources they needed to succeed.

Disney’s Port Orleans Resort

Checked guests in and out of resorts and processed payments; assisted guests with itinerary planning and ticket sales; handled complex guest situations; problem solved; handled large amounts of cash; answered guest phone calls.

Goffstown, New Hampshire

At the YMCA Allard Center I taught gymnastics to boys and girls ages three to 14 in preschool, recreational, and competitive levels. I also coached adult and teen tumbling classes, as well as hosted birthday parties and ran summer camps. At summer camps I was a supervisor to new staff members.

Syracuse, New York

Freelance contracted wedding photographer. Responsibilities include using my own photo equipment to take, edit, and print the wedding and reception photos of the wedding of Jessica Kerley and Richard Tansky, as well as photographing and editing the engagement photo shoot. I plan the location of the engagement photo shoot as well as any portraits to be.

As a graphic design student I created images using Adobe InDesign, Photoshop, After Effects, Illustrator, Lightroom, and more. I also used these applications to design magazine and web layouts. I have designed posters, websites, logos, and magazine layouts. I have also taken photography classes using my own Nikon D3200 camera.

Syracuse, New York Area

At CNY Gym Centre I was the head competitive girl's Xcel team coach. I came up with a yearly contract and set of guidelines for the gymnasts to follow. I scheduled practice times, meets, wrote lesson plans, and collaborated with an assistant coach. I also coached girls and boys ages three to 15 in the preschool through competitive team levels and coached.

Syracuse Area, New York

I shot and edited photos and designed the spreads for several stories throughout each issue. I also collaborated with others on my team (designers, photographers, illustrators, and editors) on final decisions before printing the final product.

At Leslie's Poolmart, Inc. I organized inventory, ran the cash register, unloaded deliveries from trucks every Friday morning, conducted water tests, and advised customers on how to properly take care of their pools. As a lead associate, responsibilities included inspiring new sales associates to provide an excellent customer experience, teach them how to.

Bachelor’S Degree, Graphic Design

Activities and Societies: NSCS, Golden Key Society, NAIGC Women's Club Gymnastics Team, What the Health MagazineI graduate summa cum laude.

Education record

Activities and Societies: Gymnastics club, varsity cheerleading team, musical theater, chorus, National Honor Society and math team.