Emily Greenwood Email & Phone Number

Supporting small businesses in achieving revenue and cost savings goals by being productive from day 1 while simultaneously introducing just enough structure.Small businesses need do-ers and strategic thinking. I provide just the right amount of "do" with an eye toward scale and efficiency. I have an honest but gentle approach to helping your organization change, whether it's righting a ship or breaking through plateau in growth.

Boston, Ma, Us

I run operations and efficiency for the inner workings of a modern brand agency.

Portsmouth, New Hampshire, Us

Boston, Ma, Us

Cantina is an innovation consulting firm specializing in projects such as Design Thinking, Blockchain, Customer Research and Insights, Experience Design, Innovation Strategy, Service Design, Design Enablement, Technical Strategy/Architecture & Web Builds.I was brought in to build out and lead the Project Management team. I directly manage and support strategy, UX, and engineering efforts for clients such as Encoura, College of the Holy Cross, Fidelity, Putnam Investments, Charles Schwab, Chewy.com and Bose. Projects range anywhere from 50k to 1m in size and can last anywhere from 4 weeks to 1+ years. Our clients have seen amazing outcomes from our work, including helping organizations:- Enhance their mission effectiveness- Create digital twin experiences- Improve digital operations- Simplify complex management challenges I also managed our Engineering team, including React Native, Android, iPhone, AWS, Drupal, Wordpress developers ensuring our team is getting direct access to client outcomes as well as supportive coaching and growth opportunities.

North Andover, Ma, Us

Isovera is a Drupal and marketing services firm serving clients such as: CAES, Acquia, BostonDynamics, Cybereason, Department of Justice, Archdiocese of Boston, and Tufts University.I was recruited to lead and grow the project management and delivery function. Together with my team, we achieved the agency's most profitable quarter by launching new sales process and communication protocols to create efficiencies and drive project success. Client satisfaction rose100%. From January 2020-March 2020, I filled an interim head of technology role, overseeing and managing a team of 8 super talented and distributed Drupal engineers.

Boston, Ma, Us

ZeroDegrees is a research, UX design, and development firm supporting clients such as TJX, BJ's,Northeastern University, and Vistaprint. Projects range from competitive analysis, moderated andunmoderated testing, taxonomy studies, to high-fidelity, interactive prototypes that mimic livesite experiences. Here I oversaw multiple UX, design, and web development projects, including with the firm'slargest customer. My role also entailed overhauling the firm's sales process and establishingcommunication and reporting formats to ensure better expectations setting. I moved the businessinto a more iterative and communicative delivery cycle and achieved an on time, on budgetcompletion rate of 200%.

Boston, Ma, Us

Project manager for a variety of eCommerce, EDU and consumer projects including TJMaxx, Talbots, Vistaprint, Northeastern University. A fun mix of projects ranging from user research and prototype design to visual design, development and sometimes the whole kit and caboodle.

After a successful run at Digital Bungalow I continued project management and delivery work asan independent consultant. My clients included ZeroDegrees, Norvell Jefferson, and RacepointGlobal and projects ranged from web strategy and development work to UX research to creativedesign.

Freelance project management on video and web projects for B2B healthcare and HR space.

Westborough, Ma, Us

Design, Marketing and Development firm serving clients such as NCAA.org, Hologic, Humana,Showcase Cinemas, FinMason, and BJ’s Wholesale. I joined Digital Bungalow with a goal to completely overhaul and build out their projectmanagement and quality assurance organizations. By implementing new business processes andintroducing accurate budgeting and reporting tools, they achieved their first ever on time, onbudget project.Projects ranged between $30k to $500k in size and involved everything from digital journals, towebsite redesigns, and recreating entire consumer experiences.

Westborough, Ma, Us

Departmental Management Responsibilities• Oversaw all project and retainer budgets, project health and resourcing• Ensured best practices were employed on all projects and served as escalation point for conflict resolution• Managed shared project team resources, negotiated across project teams to effectively move projects forward • Reported to VP of Delivery as well as other senior management on project and client status• Managed and mentored project management team membersPersonal Project Management Responsibilities• Worked closely with project teams to track, prioritize, manage and report issues related to client projects to client services• Developed and executed complex project plans from planning through implementation and deployment, driving deadlines and launch dates• Worked daily with Senior Management, Account Managers and clients to understand scope of project, define deliverables and dependencies• Managed project specific documentation including schedules, scope of work, status reports, functional specifications, budget reports, estimates, schedules and risk plans• Engaged with third party suppliers and contractors, manage invoicing and contract terms• Identified, monitored and controlled changes and reported on their impact to project schedule and budget• Identified risks and develop mitigation and contingency plans for dealing with risks• Prioritized project deliverables & assignments, ensuring project team members had sufficient information and direction to move forward

Westborough, Ma, Us

Westborough, Ma, Us

• Assisted Director of Project Management in identifying the root causes of internal process gaps and developed and implemented improvements in efficiency and workflow• Managed shared project team resources, negotiated across project teams to effectively move projects forward • Worked closely with project teams to track, prioritize, manage and report issues related to client projects to client services• Developed and executed complex project plans from planning through implementation and deployment, driving deadlines and launch dates• Worked daily with Senior Management, Account Managers and clients to understand scope of project, define deliverables and dependencies• Managed project specific documentation including schedules, scope of work, status reports, functional specifications, budget reports, estimates, schedules and risk plans• Engaged with third party suppliers and contractors, manage invoicing and contract terms• Identified, monitored and controlled changes and reported on their impact to project schedule and budget• Identified risks and developed risk mitigation and contingency plans• Prioritized project deliverables & assignments, ensuring project team members had sufficient information and direction to move forward• Led efforts to improve QA process by negotiating and working closely with third party QA vendor• Managed and mentored project management interns

A web development and hosting company that built an online search engine and directories.Clients: Lean.org, The Dessy Group, Davis Malm• Led efforts to increase business through social media strategy for: www.casinovendors.com, www.casinocity.com, www.gamingmeets.com, www.gamingdirectory.com, www.gpwa.org, www.igamingsuppliers.com• Developed content schedules for above lines of business/product lines to effectively engage with customers and drive traffic to websites• Streamlined affiliate management processes by introducing a triage process for incoming requests• Improved affiliate account management process by performing six-month account analysis of top performing clients resulting in decisions to increase/decrease exposure to increase CasinoCity.com earnings• Performed account analysis of all current clients utilizing Google Analytics and proprietary metric systems resulting in establishing relationships with new brands that have high traffic levels• Established process for managing advertising real estate on http://online.casinocity.com allowing account managers to have better negotiating power when working out campaign details• Provided subject matter expertise for product promotional email marketing blasts• Oversaw data collection and QA efforts to improve reporting quality and enable smarter better decision-making

• Project and account managed clients' websites increasing monthly revenue by over 48%,• Improved communication process• Coordinate with clients, technical and design teams defining requirements, planning and scheduling projects resulting in on-time and on budget deliveries• Produced print publications in the form of almanacs and directories• Hired and built out the content research team of 15 including a mix of; language-specific specialists.• Directed the data collection and quality assurance efforts of content research team

Conducted phone surveying and Internet research.Performed data quality assurance tasks including editing print directories and almanacs.

Ms, Management Of Projects And Programs

College Of Arts And Sciences Ba, English

Diploma