Account Manager
Current• Manage service delivery for a collection of accounts. • Respond to high level technical questions, support escalations, and requests for new features or projects.• Review release notes with client and provide an impact analysis for including any potential impacts to client workflows, integrations, or reports.• Coordinate and provide support for User Acceptance Testing. Review defects and develop resolution plan. • Coordinate the scheduling of production releases to client’s… Show more • Manage service delivery for a collection of accounts. • Respond to high level technical questions, support escalations, and requests for new features or projects.• Review release notes with client and provide an impact analysis for including any potential impacts to client workflows, integrations, or reports.• Coordinate and provide support for User Acceptance Testing. Review defects and develop resolution plan. • Coordinate the scheduling of production releases to client’s environment. Obtain client sign-off for production release.• Manage monthly billing process including comparing actual hours spent compared to estimated hours and SOW. Show less
