1. With over 25 years of experience in customer experience, quality, project management, and strategy deployment, I help organizations achieve market growth by aligning their portfolio, processes, and people to the needs and expectations of their customers. I am a certified customer experience professional (CCXP) and a certified six sigma black belt (CSSBB) with expertise in design thinking, lean six sigma, and operational excellence.As a Customer Experience Expert at Business Process Excellence, I leverage quality disciplines to help customers, employees, and partners succeed in various industries, such as aerospace, automotive, cloud, data analytics, solar, and networking. Some of the projects I have worked on include quality program deployment, supply chain assessment, quality management system refresh, and procure to pay and resident experience strategy. As a Program Director at Business Enterprise Mapping, I support clients who face critical challenges by using the Perigon Method, a proven framework for business process mapping and improvement. My passion is to find the intersection between customer jobs to be done and innovative solutions to serve them.
Listed skills include Six Sigma, Program Management, Cross Functional Team Leadership, Management, and 46 others.
