E. Michael Gray Email & Phone Number

Greater San Francisco & Monterey Bay Area, Ca, Us

Partial project list including TrustedPeer, MetaOps, or Business Enterprise Mapping client accounts.● Microsemi (MSCC) Quality program deployment● Cupertino Electric QMS and manufacturing QC designed for 2 out of top 5 cloud data providers● NEXTracker a FLEX Company (FLEX) Supply Chain SCOR-P assessment for megawatt scale solar● Juniper Networks (JNPR) Quality Management System refresh (14 years after architecture)● Steadfast Procure to Pay and Resident Experience Strategy● MidPen Accounting, Compliance, Leasing, Services, Facilities & Procurement Re-engineering● SquarePanda Quality, Regulatory and Labeling process and content advice● Hexagon Quote to Cash process alignment● FHLB Collateral Operations improvement● Alliant Energy Materials improvementCONSULTING SERVICES:Corporate Quality | Quality Assurance | Quality Control | Manufacturing Quality | Supplier Quality Management | Reliability Testing | Product Qualification | Root Cause Analysis | Quality Plans | Quality Metrics | Quality Strategy | Contract Manufacturers | Yields | Quality Engineers | Improvement | Certification | Customer Advocacy | Customer Experience

Scottsdale, Arizona, Us

A senior executive consultant supporting Business Enterprise Mapping clients who face critical challenges. As a former client, 7 times over since 1998, it was an obvious choice to join the team as a Program Director in 2015.

Aliso Viejo, Ca, Us

VP Global Quality & Business Process Improvement including engineering services, PMO$220m niche OEM precise atomic time and sync manufacturer in defense, aerospace and telecommunications. Managed multiple functions reporting to EVP Operations and CEO. Sold December 2013 to Microsemi at 50% premium.● Slashed warranty reserves over $1m annually, with a one-time multi-million reserve credit ● Retained $10m+ of risk NTT, KDDi, KT and AT&T revenue with countermeasures to complaints● Eliminated all late delivery executive escalations with a closed-loop commit process● Eliminated ‘Quality’ and ‘Delivery’ as Detractors on customer satisfaction surveys● Reduced COGS by millions by supporting bringing up of a new contract manufacturing model● Improved R&D flexibility and reduced cost by standardizing NPI across ten design centers

Emeryville, California, Us

*Consultant interim role via Business Process Excellence● LeapFrog (VTKLF) QMS re-design including safety, social, environmental, and supplier audit

Morrisville, Nc, Us

VP Chief Quality Officer, Corporate Productivity & Quality including Engineering Services, NPI, Strategy at a $430m OEM Ethernet switch manufacturer serving enterprise and service providers. Managed multiple functions reporting to CEO.● Slashed warranty by 60% through design for MTBF, clearer statistics, and reliability solutions● Reduced bug escapes 20% by specification clarity, meticulous design reviews and test automation● Completed ISO 9001 certification in four US and two India design centers on budget/schedule ● Exceeded C suite project goals on SOX, 97-2, book / close, quote 2 cash, product innovation engine● Funded innovation using VOC / Concept Engineering by marketing low energy using benefits

Sunnyvale, Ca, Us

Dir Customer Advocacy, Corporate Quality Assurance$1b OEM ethernet router manufacturer serving telecommunications and enterprise. Top quality role reporting to EVP Operations.● Retained struggling Tier-1 accounts by reducing warranty returns by 30% during rapid growth● Architected J-QMS achieving TL 9000 during two substantial mergers with zero non-conformities● Accelerated growth by co-locating OEM and CM quality teams in R&D and at the factories ● Negotiated customer agreements with favorable-liquidated damages aligned to supply chain contracts

San Jose, California, Us

Maintained effective quality infrastructure between design centers and Japanese multinational contract manufacturer. ISO 9001 certification in worldwide facilities including design centers in California, Colorado and Massachusetts.Earlier position in Supply Chain Operations managing relationship between Quantum and Matsushita Kotobuki KK (MKE) in Japan, Singapore, Ireland.Acquired by Maxtor Corporation in 2001. Maxtor was subsequently purchased by Seagate.

Charlotte, North Carolina, Us

Managed relationships with Japanese lamination tollers (contract manufacturer). Supported sales, marketing for Japanese LCD manufacturer customers. Process, quality improvement in internal AlliedSignal factories, US based vendors, Japan partners. Debugged critical optical lens blur issue overlooked by 8 corporate black belts. Supported CEO (Larry Bossidy), Division President (Fred Poses) during APAC customer visits. Interpreted for key cross-division meetings with aerospace, automotive and chemical divisions.AlliedSignal merged with Honeywell and retained the consumer-product brand company name.

Framingham, Massachusetts, Us

Maintained quality levels in parts per million delivering 100% on time to Nissan, Honda, Mazda and Sony. Succeeded as a semi-local supplier in an era when Japanese auto companies had no international purchasing infrastructure, all meetings, documentation were required in local language.

Juno Beach, Fl, Us

Authored, translated, edited elements of the first successful Overseas Deming Prize application awarded by JUSE (Union of Japanese Scientists & Engineers - 日本化学技術連盟).

Mba, International Finance, Japanese

Ba, International Relations, Japanese

Education record

Year Abroad

Electrical And Electronics Engineering