E. Michael Gray Email and Phone Number
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E. Michael Gray personal email
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1. With over 25 years of experience in customer experience, quality, project management, and strategy deployment, I help organizations achieve market growth by aligning their portfolio, processes, and people to the needs and expectations of their customers. I am a certified customer experience professional (CCXP) and a certified six sigma black belt (CSSBB) with expertise in design thinking, lean six sigma, and operational excellence.As a Customer Experience Expert at Business Process Excellence, I leverage quality disciplines to help customers, employees, and partners succeed in various industries, such as aerospace, automotive, cloud, data analytics, solar, and networking. Some of the projects I have worked on include quality program deployment, supply chain assessment, quality management system refresh, and procure to pay and resident experience strategy. As a Program Director at Business Enterprise Mapping, I support clients who face critical challenges by using the Perigon Method, a proven framework for business process mapping and improvement. My passion is to find the intersection between customer jobs to be done and innovative solutions to serve them.
Business Process Excellence
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Customer Experience ExpertBusiness Process Excellence 2014 - PresentGreater San Francisco & Monterey Bay Area, Ca, UsPartial project list including TrustedPeer, MetaOps, or Business Enterprise Mapping client accounts.● Microsemi (MSCC) Quality program deployment● Cupertino Electric QMS and manufacturing QC designed for 2 out of top 5 cloud data providers● NEXTracker a FLEX Company (FLEX) Supply Chain SCOR-P assessment for megawatt scale solar● Juniper Networks (JNPR) Quality Management System refresh (14 years after architecture)● Steadfast Procure to Pay and Resident Experience Strategy● MidPen Accounting, Compliance, Leasing, Services, Facilities & Procurement Re-engineering● SquarePanda Quality, Regulatory and Labeling process and content advice● Hexagon Quote to Cash process alignment● FHLB Collateral Operations improvement● Alliant Energy Materials improvementCONSULTING SERVICES:Corporate Quality | Quality Assurance | Quality Control | Manufacturing Quality | Supplier Quality Management | Reliability Testing | Product Qualification | Root Cause Analysis | Quality Plans | Quality Metrics | Quality Strategy | Contract Manufacturers | Yields | Quality Engineers | Improvement | Certification | Customer Advocacy | Customer Experience
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Program DirectorBusiness Enterprise Mapping 2015 - PresentScottsdale, Arizona, UsA senior executive consultant supporting Business Enterprise Mapping clients who face critical challenges. As a former client, 7 times over since 1998, it was an obvious choice to join the team as a Program Director in 2015. -
Vp Global Quality | Business Process Improvement | Engineering ServicesSymmetricom 2010 - 2013Aliso Viejo, Ca, UsVP Global Quality & Business Process Improvement including engineering services, PMO$220m niche OEM precise atomic time and sync manufacturer in defense, aerospace and telecommunications. Managed multiple functions reporting to EVP Operations and CEO. Sold December 2013 to Microsemi at 50% premium.● Slashed warranty reserves over $1m annually, with a one-time multi-million reserve credit ● Retained $10m+ of risk NTT, KDDi, KT and AT&T revenue with countermeasures to complaints● Eliminated all late delivery executive escalations with a closed-loop commit process● Eliminated ‘Quality’ and ‘Delivery’ as Detractors on customer satisfaction surveys● Reduced COGS by millions by supporting bringing up of a new contract manufacturing model● Improved R&D flexibility and reduced cost by standardizing NPI across ten design centers -
Vp Quality*Leapfrog 2009 - 2010Emeryville, California, Us*Consultant interim role via Business Process Excellence● LeapFrog (VTKLF) QMS re-design including safety, social, environmental, and supplier audit -
Vp Chief Quality Officer | Vp Engineering Services & Npi) | Vp Strategy (Customer Experience)Extreme Networks 2004 - 2008Morrisville, Nc, UsVP Chief Quality Officer, Corporate Productivity & Quality including Engineering Services, NPI, Strategy at a $430m OEM Ethernet switch manufacturer serving enterprise and service providers. Managed multiple functions reporting to CEO.● Slashed warranty by 60% through design for MTBF, clearer statistics, and reliability solutions● Reduced bug escapes 20% by specification clarity, meticulous design reviews and test automation● Completed ISO 9001 certification in four US and two India design centers on budget/schedule ● Exceeded C suite project goals on SOX, 97-2, book / close, quote 2 cash, product innovation engine● Funded innovation using VOC / Concept Engineering by marketing low energy using benefits -
Director Corporate Quality | Customer AdvocacyJuniper Networks 2001 - 2004Sunnyvale, Ca, UsDir Customer Advocacy, Corporate Quality Assurance$1b OEM ethernet router manufacturer serving telecommunications and enterprise. Top quality role reporting to EVP Operations.● Retained struggling Tier-1 accounts by reducing warranty returns by 30% during rapid growth● Architected J-QMS achieving TL 9000 during two substantial mergers with zero non-conformities● Accelerated growth by co-locating OEM and CM quality teams in R&D and at the factories ● Negotiated customer agreements with favorable-liquidated damages aligned to supply chain contracts -
Sr. Manager Corporate Quality | Manager Operations Supply Chain | Strategy DeploymentQuantum Corporation 1998 - 2001San Jose, California, UsMaintained effective quality infrastructure between design centers and Japanese multinational contract manufacturer. ISO 9001 certification in worldwide facilities including design centers in California, Colorado and Massachusetts.Earlier position in Supply Chain Operations managing relationship between Quantum and Matsushita Kotobuki KK (MKE) in Japan, Singapore, Ireland.Acquired by Maxtor Corporation in 2001. Maxtor was subsequently purchased by Seagate. -
Quality | Operations Manager | Japan Marketing OperationsHoneywell 1995 - 1997Charlotte, North Carolina, UsManaged relationships with Japanese lamination tollers (contract manufacturer). Supported sales, marketing for Japanese LCD manufacturer customers. Process, quality improvement in internal AlliedSignal factories, US based vendors, Japan partners. Debugged critical optical lens blur issue overlooked by 8 corporate black belts. Supported CEO (Larry Bossidy), Division President (Fred Poses) during APAC customer visits. Interpreted for key cross-division meetings with aerospace, automotive and chemical divisions.AlliedSignal merged with Honeywell and retained the consumer-product brand company name. -
Quality | Operations ManagerBose Corporation 1989 - 1995Framingham, Massachusetts, UsMaintained quality levels in parts per million delivering 100% on time to Nissan, Honda, Mazda and Sony. Succeeded as a semi-local supplier in an era when Japanese auto companies had no international purchasing infrastructure, all meetings, documentation were required in local language. -
Intern - Deming Prize GroupFlorida Power & Light 1988 - 1988Juno Beach, Fl, UsAuthored, translated, edited elements of the first successful Overseas Deming Prize application awarded by JUSE (Union of Japanese Scientists & Engineers - 日本化学技術連盟).
E. Michael Gray Skills
E. Michael Gray Education Details
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Thunderbird School Of Global ManagementJapanese -
University Of Notre DameJapanese
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U.S. Capitol Page School
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Sophia UniversityYear Abroad
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Tokai UniversityElectrical And Electronics Engineering
Frequently Asked Questions about E. Michael Gray
What company does E. Michael Gray work for?
E. Michael Gray works for Business Process Excellence
What is E. Michael Gray's role at the current company?
E. Michael Gray's current role is Customer Experience Expert @ Business Process Excellence | Process Improvement, Analytical Skills.
What is E. Michael Gray's email address?
E. Michael Gray's email address is mg****@****.nd.edu
What is E. Michael Gray's direct phone number?
E. Michael Gray's direct phone number is +140839*****
What schools did E. Michael Gray attend?
E. Michael Gray attended Thunderbird School Of Global Management, University Of Notre Dame, U.s. Capitol Page School, Sophia University, Tokai University.
What are some of E. Michael Gray's interests?
E. Michael Gray has interest in Children.
What skills is E. Michael Gray known for?
E. Michael Gray has skills like Six Sigma, Program Management, Cross Functional Team Leadership, Management, Strategy, Lean Manufacturing, Quality System, Executive Management, Process Improvement, Operational Excellence, Quality Assurance, Business Process Improvement.
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