Emmanuel Michel Email and Phone Number
San Francisco, CA, US
Emmanuel Michel's Location
San Francisco, California, United States, United States
Emmanuel Michel's Contact Details
Emmanuel Michel work email
- Valid
- Valid
- Valid
Emmanuel Michel personal email
n/a
About Emmanuel Michel
Proven track record of leading large-scale, complex programs from concept to execution by aligning engineering teams, business units, and stakeholders toward common goals. Highly skilled in cross-functional collaboration, managing dependencies across product, engineering, operations, and leadership teams to deliver impactful solutions on time and within scope. I can balance technical aptitude and strategic foresight by anticipating future challenges and delivering long-term value through well-coordinated, data-informed decisions.
Emmanuel Michel's Current Company Details
Emmanuel Michel Work Experience Details
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Business Operations Coordinator (Vaco)NewsbreakSan Francisco, Ca, Us
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Laser Products InnovatorSf Bay Handmade Aug 2023 - Present• Started and grew my own small e-commerce business, handling everything from product creation to customer support. Built a loyal customer base and streamlined operations to make the experience as smooth as possible for both buyers and myself.• Created and launched 20 custom product designs, selling 150+ handmade items and maintaining a 95% customer satisfaction rate, building a reputation for quality and creativity.• Leveraged Adobe Suite and related advanced editing software to achieve precise customization, and proactively resolve hardware and software issues to ensure uninterrupted functionality.
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Systems Program ManagerMeta May 2021 - Jul 2023Menlo Park, Ca, Us• Developed more robust System Infrastructure workflows by integrating more dynamic features and reduced average handling time of requests/tickets by 35% minimum per workflow. • Implemented 20+ product launches as well as tooling expansions from 0 to 1, cross-functionally with Engineering, Operations, and Product teams; spearheaded roadmaps sessions with stakeholders with a 95% average goal completion.• Optimized the workflow transition from full-time employees to vendor team through multiple data tracking processes resulting in a 40% operational cost-savings. • Advanced the quality audit tooling process for 12+ products, increased communication tools resulting in over 75% success, and increasing mass user experiences resulting in 25% efficiency via process improvement optimization.• Developed and maintained 30+ operational documents for product education to be ported into self-served training materials on Meta platforms and training curriculums. -
Product Support Specialist, Media OperationsMeta Oct 2018 - May 2021Menlo Park, Ca, Us• Spearheaded quality and technical audits of end-user facing issues as well as contractor SLA performance in resolving process gaps; improving Systems Infrastructure workflows efficiency by 25%. • Debugged, diagnosed, and triaged complex technical issues to Engineering teams by reproducing bugs, proactively identifying issues, and developing proposed solutions for rapid resolution within high-priority escalation channels. • Created business reviews using SQL and Tableau-like dashboards to generate reports on product health and performance as well as deriving insights on future-state solutions to scale product support efforts. • Mentored 10+ employees through advising and composing career plans to foster both career and personal growth.
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Google Play Movies & Tv - Technical Account Manager (Vaco Sf)Google Apr 2017 - Oct 2018Mountain View, Ca, Us• Managed long-term technical relationships with 12 high profile partners, developed an understanding of the client's strategic project and business goals; resulting in 10% onboarding completion. • Validated and ingested new product content and pricing data for 10+ major production partners; facilitating the feed development process and clarifying any ambiguity in device hardware and processes. • Provided high level technical support and automation improvements to cross-functional Google teams around phased projects for media action onboarding and ingestion. • Implemented interactive dashboards using SQL and Tableau that improved operational efficiency by 30% and boosted team productivity by 25%; gathered and presented data-driven insights to leadership. -
Google Play Movies & Tv: Technical Operations Specialist (Vaco Sf)Google Aug 2014 - Mar 2017Mountain View, Ca, Us• First line of defense for testing new tools, bugs fixes, and features releases by engineers within test and production environments; identified and resolved pain-points within the customer ecosystem prior to launch. • Proactively audited and resolved Google Play and Youtube Storefront bugs, such as pricing error bugs, embedding/networking bugs, metadata bugs, feature requests, product escalations, and enhancing tooling support. • Developed custom metadata parsers, automated email scripts, SQL dashboard/queries, and technical tools using cloud infrastructure to improve as well as automate the Partners - Google/Youtube Metadata workflow processes by 75%. • Composed whitepapers discussing technical workflows, root-cause analysis, best practices, and tool procedures for the wider operations team to ensure efficient tool usage and ramp-up training times for new hires.
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Partner Operations Coordinator (Vaco Sf)Youtube Nov 2013 - Aug 2014San Bruno, Ca, Us• Supported the Avail and Metadata by processing data into our backend for our Partners and Stakeholders. • Conducted Quality Assurance daily tests on the TV Play store filing and flagging software, hardware, embedded, networking, and metadata bugs via cloud technologies. • Effectively communicate with team members to address metadata issues, troubleshoot problems, and approach all situations in the most effective manner. -
Desktop Support (Year Up)Mozilla Corporation Feb 2013 - Jul 2013San Francisco, Ca, Us• Completed over 1000 tickets in 5 months providing excellent technical services for employees when technical issues and tasks arise. • Configured, Troubleshot, Tested, and Escalated issues with software technologies such as Windows, Mac, Linux, networking servers, and AV equipment to proactively/reactively resolve business disruptions. • Documented technical issues and important content using Mozilla Wiki and Confluence web services. Achieved a performance review of “Exceeds Expectations” for quality of work from supervisors. -
Professional Technical Support TraineeYear Up Aug 2012 - Jul 2013Boston, Massachusetts, UsThis year of learning and development and internship has allowed me to grow as a professional in technology, business communication, and professionalism to endeavor an opportunity in the corporate industry.Technical skills developed:• Desktop and Network Support• Help Desk• Hardware Repair• Operating Systems• Disk Formatting, Partitioning and Ghosting• Peripherals• Software Installation• Viruses and Malware• Microsoft Office and Outlook• Networking and TCP/IP• Customer ServiceProfessional and communication skills developed:• Business Writing Skills• Time Management• Career Networking• Communicating Clearly and Effectively• Conflict Resolution and Negotiation• Working in Teams• Presentation Skills• Workplace Norms• Personal Finance• Workplace Legal Issues• Work/Life Balance -
Mobile Recreation CoordinatorSan Francisco Recreation & Parks Department Sep 2012 - Jun 2013San Francisco, UsMobile Rec is a non-profit event that consists of different activities such as rock climbing, BMX riding, skateboarding, and kayaking at different San Francisco Parks. We served our SF community, so people of all ages can have fun with their families and friends at no cost. -
Martial Arts InstructorSan Francisco Recreation & Parks Department Jan 2012 - Sep 2012San Francisco, UsTaught youth of all ages the Art of Muay Thai and Brazilian Jujitsu for self-defense and focus. This role allowed me to interact with different types of students by teaching them how to strike and defend in a creative, motivating, and understanding way.
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Help Desk SpecialistCity College Of San Francisco Oct 2010 - May 2012San Francisco, Ca, UsAs my first IT position, I was able to work at the City College of San Francisco Campus, while attending school. Here is a brief list of the work I did on a daily basis:• Microsoft Office for documentation using Word, edited spreadsheets and formulas through Excel, and customized presentations using PowerPoint.• Provided walk-up support with troubleshooting Windows and Mac computers to over 100 users• Set up conference rooms with Audio/Visual equipment for meetings•Troubleshot wireless and wired connections for higher tier escalation• Configured and maintained 5 different printers on a weekly basis• Greeted guests, answered questions, and appropriately directed students and staff • Prepared documents for teacher’s lesson plan
Emmanuel Michel Skills
Troubleshooting
Microsoft Office
Networking
Community Outreach
Powerpoint
Leadership
Public Speaking
Technical Support
Customer Service
Windows 7
Microsoft Excel
Microsoft Word
Software Installation
Research
Nonprofits
Windows
Teamwork
Computer Hardware
Outlook
Os X
Social Networking
Software Documentation
Computer Maintenance
Project Management
Access
Spanish
Linux
Operating Systems
Testing
Help Desk Support
Time Management
Fundraising
Curriculum Development
Data Entry
Photoshop
System Administration
Laptops
Printers
Computer Repair
Tcp/ip
Mysql
Active Directory
Mac
Volunteer Management
Google Docs
Event Planning
Android
Visio
Windows Xp
Network Administration
Emmanuel Michel Education Details
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City College Of San FranciscoComputer And Information Sciences And Support Services
Frequently Asked Questions about Emmanuel Michel
What company does Emmanuel Michel work for?
Emmanuel Michel works for Newsbreak
What is Emmanuel Michel's role at the current company?
Emmanuel Michel's current role is Business Operations Coordinator (Vaco).
What is Emmanuel Michel's email address?
Emmanuel Michel's email address is em****@****gle.com
What schools did Emmanuel Michel attend?
Emmanuel Michel attended City College Of San Francisco.
What are some of Emmanuel Michel's interests?
Emmanuel Michel has interest in Family, Hardware/software, Children, Economic Empowerment, Technology, Soccer, Civil Rights And Social Action, Education, Environment, Poverty Alleviation.
What skills is Emmanuel Michel known for?
Emmanuel Michel has skills like Troubleshooting, Microsoft Office, Networking, Community Outreach, Powerpoint, Leadership, Public Speaking, Technical Support, Customer Service, Windows 7, Microsoft Excel, Microsoft Word.
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