Emi Hutton - Csm, Cspo, W3C, Ssyb Email & Phone Number

Lake Worth, Fl, Us

Iloilo City, Mandurriao District, Ph

As Director of Strategic Partnerships, GTM Enablement, and Global PMO, I drive results by building high-impact partnerships and leading targeted enablement programs. I leverage my extensive Global PMO experience to align our strategic alliances with ambitious global expansion goals, delivering measurable outcomes that accelerate growth and innovation. Key Responsibilities:Strategic Partnerships: Forge and manage global alliances that deliver tangible revenue growth, market expansion, and product innovation.GTM Enablement: Develop and execute results-oriented enablement frameworks tailored to SE, CX, and other GTM roles, ensuring excellence in product knowledge and customer interactions.Global PMO Expertise: Streamline partnership processes and ensure successful execution of global projects, consistently meeting key objectives.Cross-functional collaboration: Work closely with Product, Marketing, and other teams to ensure seamless execution of market entry and localization strategies, driving impactful results.Program Development: I design and optimize training programs, track their impact, and continuously improve them to maximize ROI and business performance, demonstrating my unwavering commitment to excellence.Team Leadership: Lead a high-performing, results-driven team, fostering a culture of collaboration, innovation, and accountability.

London, England, Gb

I lead initiatives using Gen AI-powered social intelligence tools integrated with LinkedIn, Facebook, YouTube, and LinkedIn Video. In my role as a PMO and customer success leader, I administer strategies and pipeline expansion for innovation and collaboration projects across EU/APAC, utilizing AI chatbots, Explainable AI (XAI) platforms, and private Gen AI LLM assistance tools within the platform that leverage social media data across various industries.My responsibilities include overseeing PMO functions to ensure effective project governance and execution, interfacing extensively with key personnel both within and outside the division to transfer knowledge of the innovation process and drive customer success. I collaborate with engineering, product leaders, business development, sales, and operations teams to implement optimal solutions related to the platform's functionality.I conduct customer journey mapping for Voice of Customer (VOC) insights in collaboration with teams and clients while managing backlog and planning activities. Staying updated on financial services market trends, I identify implications and opportunities that may lead to new product developments in back-office functions and tools.Additionally, I identify, prototype, pilot, and execute innovative concepts for digitally-enabled services and business models in partnership with external vendors and collaborators globally. I build strategic partnerships with external vendors and R&D organizations while managing multiple ongoing projects in sectors such as automotive, coaching, and finance.

Palo Alto, California, Us

Led strategic initiatives within Global PMO, overseeing large-scale ERP system implementations to drive digital transformation and operational efficiency improvements. Managed diverse project portfolios with multi-million-dollar budgets, ensuring on-time and within-budget completions through rigorous monitoring and risk management. Successfully executed global product launches under stringent budget and schedule constraints, driving rapid market share expansion across international markets. Expertise in planning, allocating, and optimizing resources in software development projects, fostering collaboration, and maximizing team performance across global and remote teams. Enhanced project transparency and success rates through real-time reporting and detailed analysis, facilitating proactive issue resolution. Spearheaded the implementation of Copilot WFM to optimize customer support operations, reducing response times by 50% and significantly enhancing customer satisfaction globally. Implemented AI-driven improvements to Copilot WFM based on user feedback, achieving a 20% increase in prediction accuracy and usability, driving higher adoption rates. Managed global deployments of Copilot WFM with multilingual capabilities and regulatory compliance, expanding user base and revenue across diverse markets. Applied extensive data analysis and AI model training to improve prediction accuracy, supporting strategic decision-making in global business operations.

Rochester, Ny, Us

I spearheaded IT M&A initiatives, including defining, planning, collaborating integrations, applications including business, operational, and IT acquisition and migration deliverables and integrations, change management, integration and separation process, lead and assess the IT) related opportunities and risks. I developed an action plan to address and communicate due diligence results in a non-technical or non-traditional PM fashion and support Workday, NetSuite, and M&A activities. I dexterously planned, tracked project milestones, and scheduled project timelines and milestones using appropriate tools such as Jira/Confluence/Asana. I aided automation developers to create testing cases and scenarios for the NextGen site using the Selenium Automation testing tool. I communicated project expectations to team members and stakeholders in a timely and clear fashion. I consulted with the product and other project stakeholders on an ongoing basis.

Global Xcenture – Provide World-class project management, program management, interpretation, translation, and localization servicesNon-Technical (interpretation) Link Translation - Provide world-class translations and interpreting services Japanese to English Telephone Interpreter9/6/2013 – 1-day Interpreter• Simultaneous telephone interpreter for the Victim Protective Order case between a plaintiff, an attorney, and a judge for the Edmond, Oklahoma Language Training Center, Inc. - LPGA (Ladies Professional Golf Association ) English to Japanese/Japanese to English interpreterParadise Island, Bahamas5/21/2013 to 5/22/2013 – Short Contract• Onsite simultaneous onsite interpreter (English to Japanese) for 1st annual Pure Silk Classic 2013• Handled fast passed live interpretation between LPGA players to sponsors discussing from player rules to confidential sponsor meetings. Link Translations - Provide world-class translations and interpreting services World Baseball Classic 2013 Interpreter - short term contractMiami, FLJapanese on-site simultaneous Interpreter3/11/2013 - 3/16/2013 - Short contract• Simultaneous field interpreter for WBC 2013 umpire judgment calls• Interpreted MLB umpire and WBC TV media meetingsTechnical (Localization) Kaseya - Deliver enterprise-class IT systems management solutions through integrated automationProject Lead/ Sr. Technical Japanese contents Localization SpecialistKey Role• Conduct and manage content entry for new and existing content requests and ensure on-time delivery.• Supports the Content Operations Manager with the coordination of tasks and activities with the local and remote teams.• Creates and maintains a content deployment map in coordination with the content, development and deployment teams.• Interacts directly with PMO and provides project component estimates related to content execution.• Communicates status to Content and PMO internally and across cross-functional teams.

Houston, Tx, Us

I orchestrated cross-functional projects on the innovation team overseeing design, iterative prototyping, and validating a new concept. I directed a team of shared resources aligned to a product concept as it moves through the product innovation lifecycle, including UX/UI, market research, user research, and engineering. I was accountable for crafting and shaping the business/product strategy, functional product requirements, commercialization recommendation, and transforming a validated concept into a fully funded venture, later grown under the incubation team. I deftly developed hypotheses, created customer journey maps, and validated them with data and discussion with the appropriate smart grid, smart cities, 4G/5G wireless with IOT Subject Matter Experts, and then consults with business units for additional validation. I evaluated startup technologies based on the internal business units' needs to build strong relationships with startups and external enterprise teams such as IBM Innovations solutions and Gartner. I redeveloped a robust innovation idea submission site for internal employees and implemented an automated testing suite using selenium and Query with an automation team. I reviewed the potential product capability to become a pilot. I created a road map for AR, VR IoT, AI, and connected devices such as EV charging station platform, HoloLens device pilot launch, IOT light pole device with LORA, WIFI/5G & 4G LTE connection, Drone with AI, and smart city projects. I leveraged solutions with other business units, contributed to the business results as defined in business units and organization goals, and supported innovative approaches. I managed POC to illustrate the E2E solution for stakeholders using open-source, AWS, GCP, Azure, IBM Maximo, and other emerging technology.

Clearwater, Florida, Us

I spearheaded the deployment of RFID solutions to enhance operational efficiency and inventory accuracy across retail stores in Japan and the USA. My responsibilities included overseeing the implementation of global ERP systems, coordinating with cross-functional teams, and ensuring seamless integration of IoT technologies with existing retail infrastructure. By leveraging innovative IoT solutions, I successfully optimized supply chain processes, improved customer experiences, and supported the company’s global expansion efforts.

New York, Ny, Us

As the Japan Market Bilingual Project Manager for the digital transformation (DX) initiative at Japan MetLife Insurance, I worked both as a Product Owner (PO) and within the Project Management Office (PMO). I closely collaborated with the UX design team to create user-centric digital solutions while ensuring all project aspects complied with Japanese regulations. My role involved working closely with cross-functional teams and stakeholders to facilitate a successful and compliant product launch.

Atlanta, Georgia, Us

I excel in creating effective communication strategies and managing globalization efforts, including internationalization (i18n) and localization, by interacting heavily with business units. My role involves overseeing change management and training planning to ensure seamless integration and adoption of system changes.In the realm of change management, I assess the impact of system changes on current functionality and business processes, identifying new or altered functionalities and their effects on end users. I ensure appropriate training support is provided, utilizing various modalities such as Instructor-Led Training (ILT), eLearning, and job aids. Additionally, I assist in updating policy guides and developing necessary training materials, managing logistics and delivery to support end users. My project management activities include creating integrated project plans, tracking progress, and reporting issues to ensure successful project outcomes.In training planning, I develop comprehensive plans outlining required modules, delivery methods, and user groups needing training. I establish timelines to ensure training completion by Go Live dates, including lab sessions if necessary.For stakeholder communications, I formulate detailed communication plans, specifying the types and cadence of communications for various user groups. Utilizing multiple channels such as emails, postcards, in-person meetings, and dial-in meetings, I ensure effective dissemination of information, driving successful project adoption and integration.

Charlotte, North Carolina, Us

As a Freelance Business Development Specialist, I promote IBM Watson products and develop IOE (Internet of Everything) solutions for third-party organizations. With extensive experience in business development, I have a proven track record in expanding market reach, identifying new business opportunities, and fostering strategic partnerships. I excel in cultivating client relationships, negotiating contracts, and driving revenue growth through innovative solutions. My expertise includes leveraging emerging technologies to deliver impactful results and accelerate business success.

Phoenix, Arizona, Us

As Executive Director of the Miami Chapter of the Global Chamber, I lead the launch and expansion efforts across South Florida, fostering a collaborative and globally-minded community. My role involves building a robust B2B network and connecting business leaders worldwide to enhance their global footprint. I facilitate virtual networking calls on diverse topics to share knowledge and insights.I oversee the development and growth of the Global Chamber in South Florida, connecting stakeholders, C-level decision-makers, and industry leaders across business, government, non-profits, and education sectors. Managing Global Advisors and collaborating with Deputy Directors, I expand our global connections and initiatives.Key responsibilities include facilitating discussions to uncover new business opportunities, linking members and sponsors to global growth prospects, and fostering collaboration with regional Global Chamber locations. I curate and disseminate insights from partners to support international business expansion, producing articles and videos featuring successful leaders' strategies.Additionally, I organize CEO seminars on cross-border business topics and host events that unite like-minded global business leaders. I promote cross-border opportunities and support regional initiatives that drive local and global progress. By facilitating connections to resources and leadership, I accelerate worldwide growth and create opportunities through internships, contracts, and jobs.I collaborate extensively with global leaders and organizations, locally and globally, to advance mutual interests and expand our collective impact on the worldwide stage. I also assist small to medium-sized companies increase revenue and partner with enterprise organizations to foster growth and strategic alliances.

Plantation, Fl, Us

### SummaryAs a Quality Partner PM for the Japan market specializing in globalization and internationalization, I oversee a team of 7 direct reports to enhance the quality and efficiency of System/QA and engineering teams. In this role, I support development, documentation, integration, release processes, tool usage, and training. Facilitating weekly stand-up meetings, I act as the liaison between Tradestation Technologies and Monex product owners, System/QA, and production release teams for online stock US, Japan equity, Order executions, IBFX MT4, CRM with AOP process, and mobile applications.My focus is on breaking down communication barriers and enhancing project success through improved communication efficiency, ensuring clarity in requirements and project deployments. I implement production change management and release workflows, utilizing tools like Jira and Confluence to manage release schedules and reports. Additionally, I review and optimize release cycle processes to align with Quality Management Office (QMO) standards, initiating improvements by addressing roadblocks and gaps through proactive communication with business groups.

As a Global Program Manager for Prologic's consumer marketing services, I report directly to the VP of Operations and Sales. In this role, I lead the engineering team to ensure timely delivery and launch of initiatives aimed at transforming consumer experiences in groceries, retail stores, and restaurants, specifically focusing on the Japanese market. This includes enhancing Green Stamp and loyalty programs, integrating ERP solutions, and driving global launch strategies to optimize operational efficiency and customer engagement.

During my tenure as VP of Client Resolution at Nemesis interactive digital advertising agency specializing in infomercial e-commerce and global rich media advertising and marketing services, I directed the creation and execution of pioneering rich media campaigns. Leveraging state-of-the-art visual design and advanced motion animation techniques, we capitalized on IP-based technologies to develop interactive advertisements that engaged and educated consumers about products and brands and transformed advertising into a dynamic, two-way interactive experience.In addition to overseeing customer incident resolution and managing project timelines within a collaborative, cross-functional team environment, I actively managed customer requirements and resolutions. This involved working closely with UX designers and developers to deliver effective solutions that met and exceeded client expectations.

Nz

I was a global client relations manager and assistant project manager for a multilevel marketing software package implemented with Oracle systems.In my primary role, I supervised a team of twenty-eight customer service personnel, overseeing their recruitment and training. I effectively managed the needs of high-revenue commercial accounts, achieving a remarkable account retention rate of 98%. I conducted market research surveys among our client base to gather feedback on sales techniques, follow-up practices, and the quality of after-sales service. Using this feedback, I successfully implemented new policies and procedures to enhance customer service and resolved public relations issues. Additionally, I provided functional assistance and contributed to developing a multi-level business reporting system.

As a Senior Global Customer Success Manager for Online E-commerce Prescription ERP and Call Center Management, I collaborate with end-user customers, online doctors, and the engineering team to ensure effective engagement and alignment throughout project execution. I support and assist project team members promptly while fostering effective teamwork with internal employees, external vendors, and staff. I handle additional tasks as assigned by supervisors. Specifically, I collaborate with project sponsors to define project goals, budget, timing, deliverables, project scope, and required resources. I develop a work breakdown structure to estimate effort for each task and prepare a project schedule for all participants. I conduct regular project status review meetings, ensuring clear communication of expectations to sponsors and team members. I track and report project milestones, archive project documents upon completion, and facilitate the handover of implemented systems to relevant parties. I provide and share project planning documents and deliver maintenance or operation flow documents as required. Additionally, I submit regular monthly project status summary reports promptly to appropriate parties.

Us

As a Global Customer Resolution Success Manager for an E-commerce, Digital Subscription, and Internet Billing Process Call Center, I assist E-commerce and Internet merchants' customers across Asia, including Japanese, Korean, and Chinese accounts. I utilize Commerce Management Interface (CMI), Gemini, NextGen, and Catalog Intele Cart systems to facilitate online payment purchases of products and services. Operating in a 24x7 environment, I manage high call volumes, averaging 300 calls daily and ensuring timely resolution of customer inquiries and requests via email and telephone. Key responsibilities include managing client expectations, resolving billing issues, and coordinating with Japanese web admins and clients to address project needs. Additionally, I conduct Japanese translation and liaise for iBill requirements, collaborating closely with marketing and sales departments to enhance clients' sites and revenue. I also assist Japanese clients in setting up iBill systems and maintaining billing accounts, providing proactive communication on transaction statuses and troubleshooting payment difficulties. Moreover, I localized and updated iBill's Japanese web pages, including pay and home pages, to optimize user experience and compliance.

Bs, Hospitality Management & Business

Executive Certificate, Internet Of Thing (Iot) S:Business Implications And Opportunities

Executive Certificate, Internet Of Things: Roadmap To A Connected World

Devicewise Iot For Integrators, Internet Of Thing (Iot)

Executive Development Certificate, Cross Cultural Management

Executive Development Certificate, Global Business Strategy

Rackspace Cloud Computing Certificate, Cloud Computing

Master Of Science, International Business

Certificate, Specialization In Blockchain