The Round is Whitehorse City Council’s premiere performing art center which hosts a range of high-quality theatrical productions, conferences, and events. •Provide ticketing services to patrons, across a range of communication modes including in-person, telephone, email, and mail to facilitate ticket sales, returns, and exchanges.•Provide high-quality customer service to patrons in the form of resolving customer issues, assisting with accessibility requirements, and effective communication of information about our current and upcoming season. •Process and reconcile box office payments in line with the council’s finance processes, raise and manage PO via Oracle systems, generate sales performance reports for promoters, and maintain the integrity of the customer marketing database.

• Manage the Box Office team members to ensure smooth day to day operations, rostering, and continuous upskilling of staff members. • Building events in the ENTA ticket system & The Round website. Leveraging my experience with various ticketing systems I have been revising our ENTA process guides to make it easier to upskill staff.•Communicating with producers to work through ticketing requirements, resolve issues & issue comp tickets.• Post-event, I complete financial reconciliation to create financial documentation to processes settlements in a timely manner.

Wandering Entertainment is an independent regional touring entertainment company that partners with incredible circus artist to bring family friendly live performances to regional and remote communities.

•Manage the events permits and film permits for Whitehorse City Council. This involves reviewing permit documentation, identifying risks, engaging relevant departments throughout the council, issuing permits & invoicing.•Provide excellent customer service to internal and external stakeholders through Pathway, Content Manager, and customer service requests via phone and email.•Manage the sourcing and programming of artists & entertainers for the 24/25 Festival season. This involves researching artists, inviting artists to provide quotes, assessing quotes & negotiating to ensure we stay within the festival budget.•Organizing the EOI process for food vendors, community groups & political groups that wish to participate in the Whitehorse Festival Season.•Communicate with artists, community groups, and food vendors to advise them about our festival application processes, answer questions & resolve complaints.

• Assisted in the day-to-day running of the NICA kids & adult classes, venue hires, and corporate events.• Managed the iClassPro booking system whilst constantly looking for new ways to improve the system and improve the customer experience.• Improve information management systems & facilitate the migration towards cloud-based storage systems. I leverage a wide range of digital tools including Salesforce, Xero, Canva, Office 360, One drive, and more to work more effectively across teams & departments.

Manage the largest accounts group for BIC Aus & NZ division worth a combined $60 million per annum across Woolworths Supermarkets, Big W, and Endeavor Drinks Group Built meaningful long-term relationships with retailers, with a focus on creating mutually beneficial outcomes.Analyze sales data, customer insights, and international trends to develop, implement, and review joint business plans & annual category plans to achieve sales and profit targets.Created a detailed forecasting model, working closely with demand planners & international supply teams to ensure 95% availability over a 12-month period including during COVID panic buying. Co-ordinate internal and external teams to develop and seamlessly execute promotions, marketing activations & new product launches including seasonal displays for Back to School, and BBQ seasonal displays.Highlights: Placed 2nd for best marketing initiative across BIC worldwide in 2020. Won the BIC Australia Teamwork Award June 2020 and Integrity Award December 2020 as voted by my peers.

InComm is the leading global supplier of gift cards and payment solutions. InComm works closely with brands including Visa, iTunes, Google, Netflix, Uber, PlayStation to create seamless gifting and payment solutions. Based in Atlanta with over 500,000 points of distribution across 34 countries, InComm continues to grow, transform and innovate.As a National Account Manager, I manage the end to end relationship with key accounts including Coles Supermarkets, Target, 7-Eleven and Coles Express.Highlights: • Quadrupled sales in the Coles account by winning the Coles gift card RFP, making InComm the major supplier of gift cards.• Nominated for Account Manager of the year award at 2019 7-Eleven supplier awardsKey Responsibilities: • Build meaningful long-term relationships with buyers to ensuring seamless business processes and seek new sales opportunities.• Analyse customer insight and scan data to develop, execute and review annual category plans to to consistently exceed sales and profit budget.• Manage end to end marketing campaigns including annual promotional plans, seasonal off-location stands, develop in-store POS and leverage external marketing to drive awareness during key seasonal events. • Project manage new products launches across multiple retailers simultaneously.• Develop and execute merchandising and replenishment plans to ensure excellent availability during key seasonal times.• Explore new partnerships and business opportunities to drive sales including: digital payments, infinite aisle solutions, e-commerce platforms and digital gift cards.

• Planned the national production and distribution of pork, generate $4m revenue per week.• Co-ordinate internal and external stakeholders to deliver excellent availability of pork whilst maximizing profitability. • Produced weekly production performance reports.• Led cross functional meetings to review weekly performance and manage ongoing projects.• Extensive use of Microsoft Excel - Pivot Tables, Macros and Formulas. • Highlight: Helped execute large scale change to improve Pork quality via Curtis Stone quality review and relaunching Free Range Pork.

• Managed day to day running of Deli poultry category worth $3.8m sales per week nationally. • Developed the category strategy based on customer insights and market analysis which achieved in market leading growth. • Led a cross functional team to deliver excellent availability and exceeded sales budget.• End to end promotional program review which generated additional profit.• Highlight: Successfully developed and launched new range of ‘Easy Chicken Meals’ in VIC & NSW. Project managed the new product development, supplier engagement, marketing material, operational guide and distribution.

• Providing commercial and strategic support on the ranging of new and existing products in order to maximize sales and customer loyalty.• Designed product layouts that were simpler to shop, improved availability and maximized sale.• Built a tool to assess the correct amount of space to allocated each store for new Health Foods concept based on store performance, customer insights and floor space.• Highlight: Developed a new process for assessing how to grow or shrink space between layouts based on profitability while maximizing range.

Assisted with the day to day running of category including reviewing pricing, assessing promotional effectiveness, supplier negotiations, managing range review and reviewing marketing materials.

I taught English to a wide range of students from kindergarten level to adults and business professionals. I was often required to converse with a wide range of people in Japanese and English. I independently planned classes, drove to various locations, assessed students’ progress and reported to the director.