Emil L. Email & Phone Number

As a people-oriented, highly motivated individual with extensive experience in the call center, customer service, and supply chain industry, I possess the skills, knowledge, and expertise to drive an increase in revenue and activity. I take pride in my strong communication and organizational skills, which enable me to function effectively within large groups. My experience in customer service training and resources has provided me with the tools and techniques to deliver 100% customer excellence. I have a proven track record of being a self-starter and fast learner who works with enthusiasm, dedication, and efficiency.Throughout my professional life, I have been driven by my passion for serving customers. I believe that every customer interaction presents an opportunity to exceed expectations and deliver exceptional service. I am always eager to learn new skills and take on new challenges to further my personal and professional growth. I am a team leader and player who understands the importance of collaboration and communication in achieving common goals.In addition to my technical skills, I was addressed as a "silent slayer" (extremely reliable to get any task done no matter the sensitivity or urgency) by my former team. I possess a strong work ethic and an unwavering commitment to quality. I am able to work well under pressure and prioritize tasks effectively to meet deadlines while demonstrating a strong sense of urgency. I am a problem-solver who is capable of identifying and addressing customer concerns in a timely and effective manner. With my extensive experience in the supply chain, call center, and customer service industry, I am confident that I can add value to any team and exceed expectations in any Senior Operations/Customer Experience role.Top skills: Self-motivation / Customer Service / Employee Training / Time and Organization Management / High Level of Concentration / Proactive Leadership / Issue Resolution / Strong Attention to Detail / Critical Thinking / Customer Relationship Management / Active & Empathetic Listener / Social Media / Process Improvement / Standard Operating Procedure (SOP) / Project Management / Research and Data Collection

• 

  Evergreen Valley College

  English Language And Literature, General