Emilaea W. Email & Phone Number

Calgary, Ab, Ca

Canada

Vancouver, British Columbia, Canada

Senior Technical Writer for the Knowledge Management Team. - Acted as editor-in-chief for all content and copy in the Help Centre.- Oversaw the training, duties, and success of the Knowledge Management Team.- Developed strategies for project management, internal requests, task delegation, and library upkeep.- Developed and implemented a standardized format for Help Centre content.- Authored, edited, and maintained over 400 support articles.- Harnessed client-driven data to anticipate customer inquiries and provide new and relevant content regularly.- Wrote in brand voice with impeccable spelling and grammar.- Authored and edited internal standard operating procedure documents.- Designed and maintained Notion dashboards, training manuals, and project trackers to enhance our team's efficiency, standardize workflows, and simplify our processes.- Partnered with company leadership to determine best practices and content enhancements.- Collaborated with various departments to ensure content accuracy and relevance.- Assisted other teams with both product and marketing content, ensuring consistency across various platforms.- Developed, designed, and implemented a full-scale redesign of the Help Centre to offer clients an on-brand experience.

Beautiful Custom Web Design!Available to clients of all kinds from e-commerce to artist portfolios. Single page layouts start as low as $150 and are tailored to your brand and vision! I am happy to work on multiple platforms but I primarily work with Wix. This allows you to easily learn the basics of maintaining your site so you can cut out the middleman. I’m more than happy to offer lessons on the basics and help set you up for success! Offering: - SEO Optimization - Responsive Design- Branding Packages- Custom Page Layouts- E-Commerce Integration & Online Store Setup- Content Copywriting/Editing/Proofreading- Portrait Photography Services (Local Clients Only)- And more…

Canada

Offering freelance services in Content & Technical Writing, Editing, and AudioBook Voicework.Always open to opportunities as a Freelance Poet• Host of Still Written With Ink - A Poetry Podcast• Book of Poetry coming soon!

Vancouver, British Columbia, Canada

Team Lead of Content & Technical Writers for the Customer Experience Department. - Built a system and process for quick response macros within Zendesk to facilitate efficient, on-brand B2C communications for the company's 100+ CX agents.- Acted as an editor in chief for all content and copy.- Oversaw the training and duties of 3 - 5 agents.- Developed strategies for project management during new product launches and library upkeep.- Developed and implemented a standardized format for team-wide documents.- Authored and edited standard operating procedure documents.- Authored, edited, and maintained over 500 pieces of content on a regular basis.- Authored and formatted spreadsheet documents in line with our team's workflow to standardize and simplify our processes.- Wrote in brand voice with impeccable spelling and grammar.- Anticipated upcoming customer inquiries, providing new and relevant content on a regular basis. - Partnered with company leadership to determine best practices and content.

Victoria, Bc

Breakdown of Duties and Responsibilities:- Customer Care- Retail/Sales- Warranty Claims- Customer Complaints/Grievances - eStore Shipper/Receiver- Website Assistance - Staff Supervision- Staff Training- Ordering of Product- Cash Handling/POS- Cash In/Out- Key Holder and Open/Close- Merchandising- Cleaning/Store Maintenance- Customer Support With Our Online Store- Various Other Duties

Diploma, Studio Production & Live Sound

Diploma, Directed Studies

Diploma, Songwriting