Emil Barbon, Ccxp Email & Phone Number

Toronto, Ontario, Canada

Dedicated to elevating omni-channel customer experiences across web and native apps, I focus on enabling seamless customer journeys from start to finish. Empowering customers through self-service, exhaustive knowledge base and custom bots is my forte, aiming for minimal agent intervention. This strategy not only boosts revenue through call deflection but.

Toronto, Ontario, Canada

Committed to cultivating a customer-centric culture within My TELUS self-serve web and native app platforms, I have taken the lead in championing a portfolio dedicated to analyzing, comprehending, and driving best-in-class customer-perceived experiences. My focus extended to enhancing site performance, ensuring an excellent product health, and actively.

Toronto

Portfolio: My TELUS Optimization & PerformanceI specialized in enhancing the end-to-end journey, optimizing performance, and eliminating customer-perceived downtime within My TELUS platforms.Key Outcomes:- Elevated Likelihood to Recommend & Digital Experience Rating scores- Enhanced Site Performance Index and accelerated page load speeds- Attained.

Toronto, Canada Area

Portfolios: - TELUS Digital Problem Management and Systems Reliability Program- My TELUS, Voice of Customer ProgramsAs a digital product manager with advanced Lean & Agile skills, I consistently applied an iterative approach to deliver value to an emerging and innovative digital platform, effectively replacing obsolete technology. My focus within the TELUS.

Toronto, Canada Area

Led cross-functional teams to elevate sales systems for TELUS and Koodo Corporate Stores.- Successfully launched a Chip and PIN payment solution across 400+ corporate TELUS and Koodo stores.- Achieved Payment Card Industry Compliance for TELUS Retail systems and ensured compliance with the Quebec Consumer Protection Act.- Spearheaded the redesign and.

Toronto, Canada Area

Embarked on my Canadian journey by joining TELUS as a first-comer to Canada, leveraging this opportunity to learn about the culture and gain insights into how things operate in this new environment.Roles:- Assisted the Store Manager in effectively leading the team to achieve established business goals.- Played a pivotal role in hiring, coaching, and.

Bucharest, Romania

Orchestrated technical frameworks and processes, adeptly negotiating partnerships and contracts with suppliers and customers. I've also played a key role in talent acquisition, taking pride in hiring, coaching, and mentoring team members.

Bucharest, Romania

Started my career as a technical university graduate, my first job was a pivotal step in continuing to develop my technology knowledge. I had the privilege of representing the Institute in international research, development, and innovation co-operation programs. In this role, I actively contributed by preparing scientific, technical, and economic studies.