Emil Rodriguez Email & Phone Number

100% Domestic & International Travel

• Coordinates unique registration technology, session tracking, data organization & logistics for multiple events with over tens of thousands of attendees.
• Develops and builds strong relationships with our clients, partners and internal teams.
• Focuses on specific client necessities and request in order to deliver a more personalized service.
• Acts as point of contact for communications between Validar Inc. and Event Production teams to ensure successful completion of events while onsite.
• Become familiar with group resumes, event briefs and client expectations ensuring all details of service requirements are observed and executed.
• Maximize efforts towards productivity; identifying problem areas and assisted in implementing solutions with event teams

Traveled 100% Of The Time, Outsourced To Wherever I Was Needed

• Coordinated onsite installation, training and development to maximize knowledge, understanding and execution of standards of service for both conversion hotels and newly established IHG/Marriott hotels.
• Held tight communications between the clients and Oracle Hospitality from time of arrival to time of departure to ensure quality of work.
• Facilitated onsite workshops to guarantee concrete knowledgebase and confidence in quality of service of the PMS system once site is live.

New York City

• Led and managed the front Office, Belle Desk, & Concierge to ensure the highest level of guest satisfaction in a Leading Hotel of the World.
• Implemented, evaluated and maintained high luxury operating standards to ensure guest satisfaction and personal recognition
• Assist with overnight audit.

East Brunswick, New Jersey

• Ensured Front Desk Operations and Rooms Division teams were beyond par with Hilton Hotels quality assurance standards and regulations.
• Assisted with guest issues and complaints, with empathy and focus on guest satisfaction
• Establish and implement strategic procedures in order to increase service potential in multiple departments

Greater New York City Area

• Maximize store profitability by implementing procedures to increase sales, mange inventory effectively and control staff cost
• Created and oversaw strategies used by the team to ensure operation were within company standards and policy
• Provide leadership by delegating tasks responding to staff inquiries and providing overall direction

Diploma In Int’L Hotel Management

Bachelor Of Arts (Ba), Hospitality Administration/Management