Emil Rodriguez Email & Phone Number

100% Domestic & International Travel

• Coordinates unique registration technology, session tracking, data organization & logistics for multiple events with over tens of thousands of attendees. • Develops and builds strong relationships with our clients, partners and internal teams. • Focuses on specific client necessities and request in order to deliver a more personalized service.• Acts as point of contact for communications between Validar Inc. and Event Production teams to ensure successful completion of events while onsite. • Become familiar with group resumes, event briefs and client expectations ensuring all details of service requirements are observed and executed. • Maximize efforts towards productivity; identifying problem areas and assisted in implementing solutions with event teams

Traveled 100% Of The Time, Outsourced To Wherever I Was Needed

• Coordinated onsite installation, training and development to maximize knowledge, understanding and execution of standards of service for both conversion hotels and newly established IHG/Marriott hotels. • Held tight communications between the clients and Oracle Hospitality from time of arrival to time of departure to ensure quality of work.• Facilitated onsite workshops to guarantee concrete knowledgebase and confidence in quality of service of the PMS system once site is live.

New York City

• Led and managed the front Office, Belle Desk, & Concierge to ensure the highest level of guest satisfaction in a Leading Hotel of the World.• Implemented, evaluated and maintained high luxury operating standards to ensure guest satisfaction and personal recognition• Assist with overnight audit.

East Brunswick, New Jersey

• Ensured Front Desk Operations and Rooms Division teams were beyond par with Hilton Hotels quality assurance standards and regulations.• Assisted with guest issues and complaints, with empathy and focus on guest satisfaction • Establish and implement strategic procedures in order to increase service potential in multiple departments

Greater New York City Area

• Maximize store profitability by implementing procedures to increase sales, mange inventory effectively and control staff cost • Created and oversaw strategies used by the team to ensure operation were within company standards and policy • Provide leadership by delegating tasks responding to staff inquiries and providing overall direction

Diploma In Int’L Hotel Management

Bachelor Of Arts (Ba), Hospitality Administration/Management