Emilea-Jayde P. Email & Phone Number

Melbourne, VIC, AU

Richmond, Victoria, Australia

• Served as the primary contact, delivering outstanding service and maintaining strong student satisfaction.
• Applied proactive problem-solving and data-driven insights to optimise outcomes and engagement.
• Managed high-volume communications across multiple channels, ensuring a student-centric approach.
• Collaborated with stakeholders to address issues, enhancing retention and positive feedback.
• Utilised CRM systems (Salesforce, S1) to manage and streamline student interactions.
• Led administrative functions, including enrolment processing and issue resolution, ensuring seamless operations.

Melbourne, Victoria, Australia

• Offering tailored marketing services to select clients, including:
• Content creation
• Instagram Reels & TikTok videos (concept to creation)
• Blog writing
• Copywriting for digital (website, social media) and products (packaging)
• Instagram highlights with matching highlight covers

Melbourne, Victoria, Australia

• As the Marketing Coordinator and Content Creator for Charley Boutique, I navigated the challenges of growing a retail business amidst Melbourne lockdowns. My focus was on developing and executing a cost-effective.
• Developed and executed a results-driven social media strategy
• Developed and managed a results-driven sales strategy for retail staff to improve in-store sales
• Created on-brand and engaging content for social media platforms
• Instagram Reels - idea to concept creation
• Production of live social media content

Oakleigh, Victoria, Australia

Melbourne, Australia

• As the Marketing Manager for Feel Good Events, I developed and implemented a comprehensive rebranding of their online presence, including all socials (Pinterest, Instagram, Facebook) and YouTube. This role afforded me.
• Creating, producing and managing visual content from idea to concept for social media platforms (Instagram, Facebook & Pinterest) and YouTube.
• Developing, implementing and co-ordinating digital marketing plans and strategies for organic growth across Instagram, Facebook, Pinterest and YouTube.
• Developing, implementing and measuring engagement for conversion strategies - Google Analytics, Facebook Business Manager & Social Analytics, SEO and SEM.
• Developing podcast and YouTube/IGTV video series from idea to concept: "Emma's Wedding Journey" and "The Partyology Experience".
• Editing and creating videos using Final Cut Pro X for YouTube, Pinterest and Instagram.

Melbourne, Australia

• Marketing and creating digital content for partnered brands within the beauty industry (i.e. makeup, skincare and haircare) across social media platforms including YouTube, Instagram, Facebook, TikTok and Snapchat.
• Collaborating, pitching ideas and negotiating contracts and deals with brands.
• Employing analytical tools such as Google Analytics, Google Keywords, and Social Analytics to successfully reach target audience, increase engagement and grow online presence.
• Personal branding to achieve consistent image, creating and keeping video schedules and replying to business related emails.
• Engaging with Instagram followers and YouTube subscribers in both comments and messages, and building genuine relationships.

Victoria, Australia

• During my tenure as a Marketing Coordinator at Churches of Christ Financial Services (CCFS), I focused on leveraging data-driven insights to drive strategic marketing initiatives. My primary responsibility involved.
• Analysing CRM data and building prospect client lists using Microsoft Excel and Sales Force
• Organic social media marketing across LinkedIn, Facebook, Instagram and Twitter platforms
• Assisted with the development and implementation of digital marketing plans and strategies
• Measured engagement for conversion strategies
• Assisted with creating and delivering EDMs including digital copy writing and running email campaigns

Southland

As a Sales Associate at Jetty Surf, my responsibilities included achieving key performance indicators (KPIs) and surpassing daily sales targets through effective upselling techniques and the cultivation of strong customer relationships. I prioritised understanding and addressing customer needs, ensuring personalised recommendations and an enjoyable.

Braeside

Internship focused on client relationship building, organising fundraisers and performances, and email communication in a creative industry.

Bachelor Of Business, Marketing

Certificate Iii, Hospitality (Kitchen Operations)

Activities and Societies: Received the Vocational Education and Training in Schools (VETiS) Student Award in 2014

Education record

Activities and Societies: Creative assignment short-listed to be displayed in the Melbourne Museum for the VCE Season of Excellence