Emilee Brown Email and Phone Number

• Ability to successfully assist customers with billing questions • Ability to remain calm when being confronted and to develop constructive and cooperative working relationships with others• Successfully processed payments using multiple biller programs• Identify discrepancies and obtain clarifying data through inquiries, correspondence and research • Assist customers with education and upgrades and downgrades of services • Ability to balance excellent customer service while meeting statistical data performance targets• Strong ability to adopt and adapt in an environment with constant change• Composing technical written documents to explain policies and procedures using Microsoft programs in professional setting.• Attended meetings and education/training sessions as needed• Referred clients to appropriate resources• Was a team ambassador assisting new hires with transition into production

• Checked for safety hazards and created work orders for facilities• Built client relationships by participating in meetings and weekly check ins on client satisfaction for the Clark county contract• Performed weekly safety meetings and trainings with team members• Distribution of products and supplies across campus, maintaining inventory• Managed team along with coverage of sites and conflict resolution• Experienced with both incoming and outgoing calls• Quality Control- Reviewing, evaluating data• Familiar with Winteam and Cintrix software programs.

• Assessed the needs, strengths and skills of clients, and customers, recognized potential threats, and secured sites, reported safety and security concerns, verbally and in writing.• Scanned person’s belongings before entering courthouse facilities• Daily documentation and scanning of incidents on sites• First aid and CPR Certification• Response and diffusing high stress situations• Filing and sorting documents• Perimeter checks and securing of buildings and protecting client’s property.• Authorized verified contractors for entry• Inspected buildings, equipment, and access points permitting entry• Ensured guests felt welcomed at client locations

• Receiving clerk, checked in drivers for appointments.• Monitored office security supply and web use policies.• Tracked budgets for ongoing projects.• Oversaw general filing and clerical tasks.• Prepared spreadsheets and reports detailing diverse metrics.• Stocked work areas and ordered supplies.• Quality Control- Reviewing, evaluating data• Load diagramming

• Familiar with Closed-Circuit ExacVision Surveillance Systems• Assessed the needs, strengths and skills of clients, and customers, recognized potential threats, and secured sites, reported safety and security concerns, verbally and in writing• Managed team along with billing, scheduling• Experienced with both incoming and outgoing calls• Quality Control- Reviewing, evaluating data• Knowledge of SharePoint

• Competent with Closed-Circuit television system Nextiva• Worked Lobbies, Security Command Center, Gate Guard and Rover duties on Campus • Performed Perimeter checks and access control• Utilized Fireworks system and panel• Managed team along with billing, scheduling• Experienced with both incoming and outgoing calls• Quality Control- Reviewing, evaluating data• Knowledge of SharePoint

• Ability to successfully manage competing priorities; being responsive to change and demonstrating flexibility• Ability to remain calm when being confronted and to develop constructive and cooperative working relationships with others• Conduct intensive interviews via phone to determine eligibility and re-eligibility for all public assistance programs• Receive and review necessary data, documentation, and verification for federal and state assistance as it relates to the person's specific circumstances• Identify discrepancies and obtain clarifying data through inquiries, correspondence and interviews• Assist customers with the process of applying for The Oregon Health Plan • Ability to balance excellent customer service while meeting statistical data performance targets• Strong ability to adopt and adapt in an environment with constant change• Eligibility Determinations-Processed applications to determine eligibility for Oregon Health Plan• Composing technical written documents to explain policies and procedures using Microsoft programs in professional setting.• Attended meetings and education/training sessions as needed• Referred clients to appropriate resources• Managed team along with billing, scheduling• Knowledge of SharePoint