Emilee Dinh Email & Phone Number

Grand Rapids, Michigan, United States

•Prepared and distributed documents including official proceedings, certified resolutions, agendas, and agenda items for the City Commission and five standing committees•Recorded, prepared, and distributed meeting minutes•Maintained accurate physical records, public online records, and updated internal SharePoint site•Served as Lead Worker in Records Management Division•Provided administrative support to the City Clerk and Deputy City Clerk•Prepared, proofed, and published necessary correspondences, press advertisements, and documents •Updated the City Code of Ordinances with adopted changes•Provided excellent customer service both internally for city staff and externally to members of the public•Assisted with development of templates, workflow and procedures within the MinuteTraq program

Grand Rapids, Michigan, United States

•Received, evaluated, and processed customer needs•Addressed citizen problems, complaints, direct inquiries, and requests•Utilized multiple computer applications simultaneously•Handled technical communication and administrative services•Monitored and maintained the Grand Rapids 311 Mobile Application•Prioritized, evaluated and responded to citizen needs•Referred callers and walk-ins to a variety of community resources•Served as an accurate information source for City Hall walk-ins as well as callers•Handled cashiering responsibilities for processing city payments•Communicated departmental regulations, established rules, and procedures•Knowledge of other jurisdictions, area geography, services provided, and social service agencies•Performed tasks quickly and accurately•Completed work independently while thinking analytically

Grand Rapids, Michigan, United States

•Served as a beauty ambassador and demonstrated proper use of products•Performed guest checkout, refunds, exchanges, and sales •Informed guests of current sales, promotions, and events •Maximized sales and monitored inventory•Participated in startup and grand opening

Grand Rapids, Michigan, United States

•Verified parent information for 75 schools •Administered surveys by phone and transcribed issues and complaints•Confirmed student enrollment with parents•Created School Quality Reports •Reported time-sensitive enrollment information to schools in nine states

Grand Rapids, Michigan, United States

•Cared for adolescents in secure residential program•Used therapeutic skills and implemented programming•Provided crisis management and intervention•Administered controlled medication and sustained detailed reports of medicine cart•Developed and implemented programming in life skills and therapeutic coping skills

Mount Pleasant, Michigan, United States

•Managed switchboard for six properties and tribal government •Recorded messages for staff and guests•Practiced confidentiality with guest’s information, hotel stays, and accounts•Created guest profiles and hotel reservations•Served as a liaison between departments and guests •Monitored perpetual inventory of hotel rooms and packages