Emilee Stevens, Csm Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

Richmond, Va

Richmond, Virginia

Richmond, Virginia

720 Moorefield Park Drive Suite 300

-Responsible for processing incoming complaints according to consistent complaint processing standards upheld by all Better Business Bureau organizations-Facilitate communication between businesses and their customer's to achieve meaningful resolution for both parties-Perform conciliation as part of a dispute process-Take an active role in the organization's social media strategies for tools such as Facebook and Twitter-Helped develop a content strategy for Twitter in 2015 which resulted in an overall twitter reach of 193,000, up from 12,000 the previous year-Spearheaded START, a new effort to engage millennials with the organization by forming a young professionals group sponsored by the Central Virginia Better Business Bureau-Through grass roots and social media campaigning, built a steering committee for START of 15 young professionals invested in the growth of the group-Planned and orchestrated at least one event a month for START since September 2015, with consistent growth and attendance-Attended several social media classes and conferences and have conceptualized and designed content and media graphics for BBB's social media accounts-Operate organization's blog, including conceptualizing and writing original content-Completed 16 hours of professional mediation training-Presented BBB's program, "In Pursuit of Ethics" in a Richmond-area high school on a recurring basis for a month-long initiative

Richmond, Virginia Area

-Daily processing of accounts receivable payments to the correct campaign-Preparing daily batches for accounts receivable manager-Processing incoming mail, including daily bank deposits and mail distribution-Researching miscellaneous payments for processing-Assisting with monthly statements-Point of contact for donors for inquiries on designations, confirmations, and donor choice policies-Managing agency eligibility process-Setting up new agencies in the database-Managing agency relationships in the database-Coordinating address changes in the database with accounts payable-Maintaining files of the finance office-Served on the planning committee for the 2014 internal campaign