Emilia Devantier Email & Phone Number

København, Hovedstaden, Danmark

As an Aftercare Agent at Sunweb, I am dedicated to handling complaints, addressing overbooking issues, and managing Trustpilot reviews. I ensure that customer feedback is understood and handled professionally. My role requires strong communication skills, empathy, and the ability to make quick decisions. I am developing skills in conflict resolution, customer service, and project management. The job involves collaboration with internal and external stakeholders. Operating in a dynamic atmosphere, I am constantly learning to enhance the customer experience. Maintaining composure under pressure is crucial, and accurate documentation is an integral part of my role. This position provides me with a diverse range of experiences in the travel industry.

København, Hovedstaden, Danmark

As a Customer Care Specialist at Sunweb, my role has been multifaceted, revolving around the provision of exceptional customer service, sales, and conflict management, as well as adeptly handling support and complaints. I have consistently prioritized customer satisfaction by ensuring effective communication, problem identification, and resolution, all while maintaining a focus on our customers' needs. This approach has helped to foster high levels of customer contentment.

København, Hovedstaden, Danmark

In my role as the Guide and Destination Manager at Totally Powered by Ecart, I've embraced a multifaceted position that combines recruitment, education, management, and event execution to deliver unforgettable experiences for our guests.My presence as the Guide and Destination Manager at Totally Powered by Ecart has improved my skills in team management, guest accommodation, event execution, and logistical planning. The comprehensive approach I've embraced has not only met but consistently exceeded our guests' expectations, ensuring they leave with lasting memories of their time with us.

København, Hovedstaden, Danmark

As the Bar Manager at Parken Sport and Entertainment, I've held a pivotal role in overseeing the successful operation of the bar and ensuring a high level of customer satisfaction, particularly during large sports events and concerts.During these large sports events and concerts, my primary objective has been to uphold a superior standard of customer service. I have consistently delivered on this commitment by actively engaging with customers, addressing their needs, and maintaining a focus on customer satisfaction. This approach has been integral in creating positive and memorable experiences for attendees.

København, Hovedstaden, Danmark

As a Shift Manager at Proud Mary, I have maintained a strong emphasis on providing exceptional customer service. My role has encompassed the management of a team of more than 40 waiters and bartenders, where I have consistently ensured the highest level of customer satisfaction through effective communication, rapid problem resolution, and a keen focus on fulfilling customer needs.My experience as a Shift Manager at Rekom has given me the ability to balance customer service, team management, event coordination, and conflict resolution. This holistic approach has consistently resulted in exceptional customer experiences and has made a positive impact on both our team and the clientele we serve.

My experience as a Skiguide at Totally Powered by Ecart has allowed me to develop expertise in managing guests, executing exceptional events, and delivering top-notch customer experiences. The role has also improved my ability to effectively manage conflict resolution, resulting in not only satisfied but delighted guests who cherish their ski adventures with us.