Emilia Lewicka Email and Phone Number

- Taking responsibilities for the business performance of the restaurant during GM absent,- Organising and supervising the shifts of kitchen, waiting and cleaning staff, - Coordinating the entire operation of the restaurant during scheduled shifts,- Managing staff and providing them with feedback,- Providing staff training- service standards, product knowledge, safety procedures,- Responding to customer complaints,- Build warm relations with Guests,- Checking stock levels and ordering supplies,- Helping in any area of the restaurant when circumstances dictate.

- Supervise and assist the restaurant staff on a daily basis,- Coordinate all aspects of stock deliveries and keep accurate and up to date records,- Assist with maintaining high standards of quality control, hygiene, and health and safety,- Providing staff training- service standards, product knowledge, safety procedures,- Dealing with guests queries and complaints,- Build warm relations with Guests.

Hotel Bristol Warsa, a Luxury Collection Hotel• Supported and reported to supervisor• Performed 2012 hotel rebranding actions (from Le Meridien to Luxury Collection):- Developed, implemented, and introduced new services- Customized standards to meet regulatory requirements- Developed the menu card- Developed new product leaflets - Designed mini bar set-up• Trained new employees and apprentices• Supervised and evaluated the work of apprentices• Organized and managed the department work schedule• Received and implemented customer orders• Coordinated the work of Room Service with other departments• Developed advertising materials in both Polish and English, such as menus and flyers • Managed Room Service supplies• Maximized revenue

• Received and implemented customer orders• Trained new employees and apprentices• Managed Room Service supplies• Maintained table and tray aesthetics

• Managed office activities• Kept records of incoming and outgoing mail• Interfaced with courier companies• Supported telephone calls• Organized hotel and tour booking• Maintained meetings calendar• Managed conference room usage

• Provided individual and business customer service• Transferred money• Set up or closed deposit accounts• Processed credit and debit cards

• Managed office activities• Processed incoming and outgoing correspondence• Coordinated logistics • Took care of the guests• Answered phone calls

• Received orders• Served meals and drinks• Cooperated with the kitchen department• Supported conferences , corporate meetings, weddings and special events