Emilia Monroe Email and Phone Number

• Assist with all aspects of acquisitions and dispositions of commercial and residential real estate transactions• Conduct research and analysis on issues of interest to attorneys• Support attorneys in drafting entity formation documents, and handle maintenance obligations of entities• Organize and assist with closings, draft and review closing checklists, critical dates letters and closing documents• Assist in writing title for residential transactions in partnership with First American Title Insurance• Draft paperwork required for residential evictions and file with County Clerk and Sheriff • Prepare zoning analysis for commercial real estate acquisitions, and lease abstracts for commercial leases • Manage day-to-day activities of office: utilize QuickBooks to pay bills and track company expenses, order office inventory, serve as point of contact for various vendors and building management, prepare bi-monthly payroll spreadsheets, greet clients, and oversee tenant requests and rental payments.• Prepare and circulate monthly billing statements to clients and track and record payments

• Executed all aspects of property management for approximately 70 residential units, and 28 seasonal rentals.• Utilized in-depth knowledge of the Alaska Landlord Tenant Act to prepare leases, collect rent, amend tenant lease violations, and file court paperwork when necessary.• Managed the scheduling of events and rental contracts for local event venue, ADMA Hall. Oversaw the scheduling of approximately 80 events during management of Hall. • Prepared market analyses and created individual marketing plans for vacant properties under my management to effectively minimize vacancy rates.• Acted as a mediator and liaison between owners, tenants, and vendors to efficiently resolve issues pertaining to my properties. • Assisted in the training and management of three property management assistants.

• Performed and managed the accounting activities of the property management division.• Tasked with back-reconciling/auditing the division’s operating and escrow accounts from 2012-2015, and then reconciling/auditing both accounts on a monthly basis. • Advertised/marketed vacant rental properties for licensees on various online websites. • Coordinated with owners, tenants, and vendors to schedule the annual preventative maintenance for over 400 units. • Performed a variety of administrative tasks to support company property managers in all aspects of leasing and managing homes.

• Answered phones and directed calls to appropriate agents• Maintained company advertisements on various website and booklets in office• Performed a variety of administrative tasks

• Supported the work of staff and partners by providing case management services to 375 refugee and asylum- seeking clients. • Performed a variety of administrative services for the agency as a whole (approximately 50 employees): managed refugee travel notifications, prepared and reviewed client files and budgets for government audits, entered client records into internal database, and managed the purchasing of client goods using NSC resettlement funds.• Organized and spearheaded several successful fundraising initiatives and community outreach events: Project Warm Welcome—St. Malachy’s, Women’s Medical Fund Fundraiser, and International Women’s Day Celebration. • Served as primary employee responsible for overseeing the coordination of two family reunification programs: Lautenberg Program and Priority-3 Program. Filed affidavit of relationship paperwork necessary for entrance into these programs, and acted as a liaison between USCRI, international refugee organizations, and refugee clients throughout the application process.

• Assisted the Golden Public Defender's Office by assisting investigators in delivering subpoenas, investigating case facts, interviewing alleged victims, and preparing legal documents for trial

• Regulated and monitored the service, sales, and essential functions of the Information Desk and provided supervision and direction to the information desk staff. Specific responsibilities included: identifying and resolving immediate operations issues in the building, assisting the student center administration with student staff training and development, fostering communication between the various GU departments and programs to ensure that Information Desk was well informed of campus events, completed credit card transactions, handled deposits and monitored cash sales, open/closed the building, and handled and resolved customer service problems and conflicts.

• Provided customer service to the GU Community by assisting in the operation of the Information Desk's various functions and services. Specific tasks included: managing the campus lost a found, answering a variety of questions about Gonzaga University, looking up phone numbers for students, staff, and visitors, serving as a cashier, giving directions, taking and filing balloon orders, accepting rental requests, and assisting in the daily operations of the Crosby Student Center.

• Performed a variety of entry-level customer service and administrative assistant tasks; answered phones, directed/assisted newly arrived guests, completed credit card transactions, handled deposits, and monitored cash sales, and handled and resolved customer issues and complaints.