Group Director of Wellness and oversees all spa & wellness projects from implementation to operations, including training & quality assurance and audit.Luminary Life Ltd creates holistic wellness ecosystems to awaken the full potential of individuals and organizations.Lumina WellbeingBoutique wellness agency that provides consulting, management and licensed wellness solutions to plug and perform in your spa and resort.www.Lumina-wellbeing.comLumina RetreatsSpecialized wellness retreat programs designed for today's intrepid explorerwww.LuminaRetreats.com

• Leading one of the biggest spa in Asia - Famous for its creative designs, groundbreaking "all-spa inclusive" concept, and its relaxed "breakfast anytime, anywhere" service. *Facilities:16 double treatment rooms, 6 single rooms, 2 beauty salons, 2 steam & sauna, heated pool, indoor and outdoor yoga studio* Team: 120 persons including 80 therapists* Capacity: providing approximately 320 treatments per day – over 100 000 treatments per year* Achievements: spa-inclusive concept management, employee satistfaction over 90 % staff turnover 3%, Optimization of the P&L, saving in 4years over 20% of budget, Increasing the spa and boutique revenue per 25 %, * Implement high training program for 120 staffs , 45 therapists with reiki level 2& 3, 8 certified yoga teacher trainers• Spa operation including wellness strategy, human ressources, training programs.• Daily operations, finance, systems and procedures, quality control, cleanliness andhygiene. • Develloping concept , vision, boutique ranges and wellness activites. • Treatment room design, development & implementation.• Personnal coach for guest'retreat, motivator and creator of carrier for an amazing team.

• Main support for the soft opening of Almanity hotel Hoi An – 100 rooms• Acting as GM for 5 months• Daily operations, systems and procedures, quality control, cleanliness andhygiene. • Management and monitoring of the opening, layout • Coordination of concept development, vision

• Commercial management of 40 people dispatched in 4 profit centers. (25.000.000 €/ year) • Supervision and animation of the supermarket network surface from 300m² to 1200m².• Employee's awareness of procedures application and results achievement.• HR and administrative skillet: recruitment, training, assessment and career evolution, and conflict management. • Setting objectives, corrective actions and indicators to be achieved.• Analysis of dashboards. Forecast. Management of promotional catalogs, re-establishment, commercial boost of the point of sale.• Control and administrative management. • Material, technical and legal management. • Implantation, closing and opening of store. • Anti-shrink plan, crisis management.

• Leading a team of 25 people (4.000.000 € per year)• Property opening, closing • Administrative task, forecast, roster • Management of the merchandise sector (margin, stock, order, markdown ...)• Products hygiene and quality control.

Sofitel ACCOR Group Marseille - 6 months as assistante Quality Manager, communication service: customer and VIP satisfaction management, supplier relationship management, press releases, events, coordination between various services .1 month extra in the sales departmentThen 6 months at the Ibis City London HotelReceptionist - customer reception, room management and customer satisfaction "contract 15 minutes satisfaction", booking, check in, check out; Night audit