Emilie Lim Email and Phone Number

• Review and consolidate pricing, estimating and consolidation for multi-service line pursuits into single profit proformas.• Analyze client bid documents and review client bid submissions• Partner with all Service Line (Facility Management, Transaction Management, Portfolio Administration and Project Management) to review and maintain benchmarks and analysts of all pursuits• Maintain a database of all active and completed pursuits and work with finance and business line leads for forecasting and budgeting pipeline.• Support the building and advancing of the pricing group efforts to support labor estimates and transaction management commission structure modeling.• Work hand-in-hand with the bid team, sales and service line leads to meet pipeline requirements and bid response timelines.• Works with the sales team to help develop the creation of a wide variety of customized, professional-quality materials for new clients and renewal contracts (most commonly written correspondence and development of responses related to financial go-forward strategy)

• Promotes excellent relationships with C&W Operation Team and Client by building trust through superior service delivery.• Display strong leadership skills as responsible may include supervision of staff• Working extensively with C&W and Client to establish sound financial policies/controls• Ensures accuracy of month end report prior to submission to clients• Provides client support with budgeting/forecasting requirements• Generate, review, analyze, and communicate financial data that reflects actual financial performance against approved budgets• Analyze and/or assist with analysis of accounting transactions• Audit items in order to calculate costs• Prepare general ledger journal entries and analysis of accounts• Prioritize and maintain organization of a high volume work load; may also monitor and evaluate workload of others• Record, monitor, and prepare cash-related transactions, daily bank balances and bank reconciliations (checking, money market, and security deposit accounts)• Review invoices to ensure proper recording of accounts payable and accounts receivable• Create and distribute accurate internal and external reports• Create and maintain computer-based account files• Prepare and process revenue and expense accruals• Ensure books and financials are in accordance with all required accounting standards• Apply the financial policies and procedures of the company and bring inconsistencies and problems to the attention of management• Manage and provide support and guidance to others• Effectively communicate and respond to internal and external accounting questions• Perform special projects as assigned

Close engagement with the Sourcing Managers and ensure full support is given to their eRFx including RFI, RFQ, RFP and eAuction requestWork with key stakeholders to develop and implement new service offerings within the eRFx and eAuction processDevelop service excellence and continuous process improvement principles and mindset within the teamEnsure adequate controls across eRFx and eAuction team so that these are fully understood by all operators and are properly evidencedSupport and promote global initiativesMaintain seamless interface with sourcing managers and cluster/country/regional headsDevelop strong relationship with other regional eRFx and eAuction teamsWork as part of an eServices centralized team supporting regions in the planning and execution of eRFx and eAuction eventsAdhering to strict Risk and Controls procedures and ensure 100% complianceLead eRFx and eAuction team to ensure sourcing managers are equipped to maximize efficiencies through training and analysisProvide support and coverage for eRFx and eAuction from other regions when neededProvide standardized global metrics across regions/countries/categories

• Investigate and resolve payment-related issues of internal and external clients. Have always been the TOP PRODUCER in the team. • Work in a cross-cultural global environment. Internal clients are located in various countries including Taiwan, Hong Kong, Singapore, Australia, New Zealand, Philippines, Malaysia and India.• Ensure that queries and requests are processed according to Service Level Agreement, as well as maintain good documentation so that database is always updated. • Identify and mitigate risks in the production process by implementing strict procedures and system.• Train, coach and onstream new hires to the team.• Very proactive in minimizing “problem tickets” and thus was invited to get involved in an ongoing special projects group to support management in identifying more opportunities to increase efficiency.• Resolve issues and payment related queries of suppliers and Citibank internal customers with exceptional service to customers using the resources on hand.• Generate reports for Vendor Maintenance team and review them in the system. Regions include Asia, North America (NAM) and Europe / Middle East Asia (EMEA)• Compliance check Vendor Maintenance team for the Mandarin supplier accounts.• Create decks and present to Citi business users. This brownbag session educates business users of the Service Delivery’s everyday Business As Usual routine.• Successfully promotes the walk-thru process of Accounts Payable in Mandarin language to Dalian China counterparts (August – October 2014).• Process Improvement Project: Supplier Payment History Report. Payment details were completed provided which results to lessen workload and increase quality time to handle.• Conducts conference training for various Citibank Users regarding Service Now tool.• Facilitate workflow process of Service Delivery to Citi Internal Auditors for audit and process improvement purposes; and also for the department.

Key Roles and Responsibilities:• Consolidate request for regional approvers from different parts of Asia Pacific countries.• Sustain daily report for check details to aid the department on giving out requirements to internal and external customers. • Extend a helping hand with the P2P and CTE (Concur) system related and production support of the department.• CITI Employee of the Month (October 2012): I am a very reliable member of the team and am willing to take additional tasks when there is lack of people. Initiated a project which leads to a lot of productivity saves for the company. My BAU tasks remain to be impressive with only 0.69% (less than 1%) error rate, no escalations and full attendance with no noted tardiness. "Personal time was also sacrificed rendering 42 hours of overtime for the month of October.”