Emilie Frost Email & Phone Number

Mediating tenant-landlord relationships, managing property repairs and maintenance requests, and liaising with contractors, block management companies, and local authorities. I ensure compliance with current legislation and licensing requirements while effectively handling a demanding workload, including a high volume of incoming communications.

Whistler, British Columbia, Canada

Managed luxury holiday rental reservations, payments, and guest inquiries, liaising with guests, homeowners, and contractors to deliver exceptional service. Resolved challenging guest issues, handled complaints, and conducted property inspections to maintain high standards and client satisfaction.

Bristol, England, United Kingdom

Working for Coutts, my official title was 'Customer Service & Operations Analyst.' However, I specialised in interest recalculations. I also managed various operational tasks, including drawing down loans and mortgages and claiming missed payments, supporting the Technical Team.Alongside this, I worked as an Inclusion Leader, leading a team of 16 Inclusion Champions across the Credit Fulfilment branch, fostering an inclusive work environment through training sessions, resource provision, initiatives, and regular progress meetings. My focus on driving Inclusion and Diversity within the Credit Operations team contributed to a more engaged and supportive workplace.I made the difficult decision to leave my role at Coutts for an exciting opportunity to travel and work in Canada temporarily, a chance I couldn't pass up.

Bristol, United Kingdom

After achieving great success in my Redress Calculations role, I was chosen to be upskilled. My new role incorporated all aspects of the decision process, whilst continuing to complete redress calculations. I was also appointed as deputy team leader.My main duties included: • Assisting my team leader with managerial tasks, such as delegating work to team members • Carrying out in-depth investigations into customer accounts and circumstances to decide whether insurance has been sold fairly• Calculating redress figures for those who have been mis-sold insurance, using Microsoft Excel and other supporting systems• Communicating with customers by telephone and through letters• Supporting and helping to train new team members The nature of my role was ever-changing, as the project expanded and restructured continually.I left this project to spend 3 months in Asia, but had to return early due to Covid 19.

Bristol, Bristol, United Kingdom

I was fortunate enough to join this dynamic project from its very beginning. Working as a contractor for the HSBC group, I was part of a team set up exclusively to investigate the mis-sale of insurance policies.My first role on this project was to calculate redress figures for those who were either mis-sold Payment Protection Insurance, or for those whose insurance was sold with an unreasonable percentage of commission.I would use Microsoft Excel and supporting systems to calculate redress and would then compose letters addressed to customers and third parties outlining the outcome of my calculations.

Newcastle Upon Tyne, United Kingdom

Through On-Campus Promotions, I had the opportunity to work as a Student Brand Representative for Accenture, one of the world's leaders in consulting, technology and strategy. The role involved both collaborative and independent work, promoting the brand in person and through social media. The campaign I enjoyed the most was the #ThisIsAccenture Networking Event campaign. Our task was to encourage Newcastle University students to sign up for a networking event run by recruiters at Accenture. We promoted the event on campus as a team and independently through social media and were even rewarded extra pay for meeting and exceeding sign-up targets.

Newcastle Upon Tyne, United Kingdom

Newcastle University's Marketing and Management BSc is approved and accredited by the CIM. I had the opportunity to complete modules in a wide range of subject areas, including:• Direct and Digital Marketing• Management of Creativity, Design and Innovation• New Product and Service Development• Advertising and Integrated Brand Promotion• Service Operations Strategy and Management• Global Marketing• Services Marketing• Marketing Communications• Managing Human Resources• Research Methods for Business and Marketing • Consumer BehaviourI also completed a contemporary marketing dissertation, investigating customer attitudes towards location-based marketing communications through mobile apps. I received first class honours in my dissertation and would be willing to share my findings with anybody who might find the topic interesting. I graduated in July 2017, achieving first class honours overall.

Market Harborough

My duties in this position included the following:• Answering customers’ telephone queries• Operating a busy switchboard• General administrative duties• Dealing with customers’ accounts through the use of CRM software• A project involving the deduplication of customer records

Market Harborough

Duties and responsibilities in this position included:• Social media marketing (through Facebook, Twitter, Pinterest and Wordpress)• Brand Ambassador (engaging passers-by and encouraging them to sample fragrances)• Creating window displays and other forms of visual merchandising• Advising customers based on extensive knowledge of all of the products available• Resolving customer complaints • Answering telephone and online queries• Communicating with postal companies to track parcels and open claims for missing parcels• Taking passport and visa photographs to a high standard of customers of all ages• Money handling and working on the till without supervision• Picking and packing products for the pharmacy's online business

Bachelor’S Degree, Marketing/Marketing Management, General, 1St Class Honours

Activities and Societies: Management Society, Marketing Society Newcastle University's Marketing and Management BSc is approved.

180 Hour Tefl Course Online, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Outstanding

Education record

Activities and Societies: Jazz Band, Saxophone Ensemble Member of the award winning school jazz band and saxophone ensemble for 4 years..

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services, First Class Honours