Emilie L. Email & Phone Number

Toronto, Ontario, Canada

Elevating RYDE: Well-being in One Shot, through public engagement and product education. Brand ambassador duties involve promotions through trials and education.

Greater Toronto Area, Canada

Toronto, Ontario, Canada

Brand ambassador and consumer experience duties mentioned. Team lead position – load in, drive truck with trailer, lead and communicate with team tohelp, relay information to manager and complete report.

Toronto, Ontario, Canada

Promote the client's company through social engagements with the public, and encouraging the public to interact with the brand activation. Bring the hype by using bilingualism (English & French) to excite, share key messaging, connect, answer questions and join the public to further educate themselves about the activation on site. Ensure customer satisfaction by creating a positive customer experience. Help with set up, tear down and report feedback to manager for further discussions with the client.

Toronto, Ontario, Canada

Bar-back and bartender duties, server duties, support duties, maintain cleanliness, followHealth and Safety regulations, respect SMART Serve regulations, increase sales and marketing tactics for promotions.

Barrie, Ontario, Canada

Bartender and server duties, such as preparing in house special cocktails. Receive customers payment at the door for the arcade. Ensure the usage of SMART Serve regulations and follow COVID-19 Health regulations by regularly cleaning games, stations and bar areas.Termination due to COVID-19 restrictions.

Elora, Ontario, Canada

Student position assisting the senior customer service and sales specialist of eastern Canada (French). Fully remote. Answering calls and emails of customers in timely manner. Troubleshooting to help customers with their appliances and further escalating cases to the senior specialists when necessary. Following up on cases to ensure customer satisfaction and discussing cases with the senior specialists for resolution.

Newmarket

French tutor (all levels) at the Newmarket, Bradford and Aurora locations. Elementary Mathematics and English replacement tutor. ‘Teacher of the Month’ for October and November 2020. Reporting setbacks and improvements of students.

Markham, Ontario, Canada

Summer student position. Bilingual retention specialist (telephone & e-mail). Ensure customers security via CASS, Salesforce and dealership security. Answer lease/financing inquiries and follow the appropriate procedures to analyze financial interests for new leases leading to car sales. Relay information between departments (i.e. total loss, collections), and retain customers via loyalty programs after informing them about the monthly provincial incentives.• Over 80% Quality and Assurance Score (Highest score in the department for the months of May & June).• First summer student to sell first car.• Increase of 50% to seal or merge vehicle contracts.

London, Ontario, Canada

Dr. Damjonovski’s laboratory.Care taking of the frogs via husbandry duties. Ensure communication with supervisor and veterinarian when needed. Clean and restock the PhD students’ laboratory.~ 200 hours

Markham, Ontario, Canada

Summer student position. Bilingual customer service agent (inbound call centre) to deescalate cases by providing trained customer service help to Honda and Acura clients. Connect customers with escalated cases to appropriate departments (Honda Canada and Honda America), start total loss cases, follow up on open cases, and assist other departments when needed. Ensure customer's confidentiality by following security measures and documenting interactions. Use CRM programs (MainFrame & Salesfores). Extended contract for a week to help provide further support to the department.

Newmarket, Ontario, Canada

Summer, part-time position. Independent online training, independent work and completion of shift report. Provide coupons of the new product to PetSmart customers and encourage new customers to move away from competitors' products, by sharing nutritional facts about the promoted product. Use empathy and attention skills to receive customers' target issue fixed by finding the necessary nutrition elements for their pets.

Bachelor Of Science - Bs, Biology, General

Activities and Societies: Floor representative for Delaware Hall Residence (2016-2017), Flag football (2016), French Class Representative.

Bachelor Of Science - Bs, French Studies

Double Honours major in Biology and French Studies

High School Diploma, Bilingual

Activities and Societies: Volleyball, soccer, and Défilé de Courage (Kids Help Phone). Leadership experience for elementary students.