Emilien Deplanque Email & Phone Number

Brussels, Brussels Region, Belgium

Brussels, Brussels Region, Belgium

Ljubljana Then Brussels

- Served as a primary point of contact among the French speaking community, increasing teaching opportunities and enrolment in the French Institute and FLAM association.- Developed a French speaking network fostering cultural exchanges through events and meetups.- Taught and helped clients of all ages and experience to take their French language skills to the next level using positive reinforcement and constructive feedback.- Carried out exams and delivered CEFR certifications (A1 to C2 levels Certified Examiner).

Dubai, United Arab Emirates

- Lead multicultural teams of up to 24 members to deliver exceptional service of up to 600 customers at a time, while ensuring safety and security standards and handling medical cases.- Organised and supervised full multi-course premium food and drinks services in Business Class and First Class, with kitchens, bar/lounge and shifts management.- Onboarded new recruits, trained them and followed up to help get the best of their abilities.- Ran daily briefings. Provided guidance and feedback to allow colleagues to shine, create the wow factor and lasting impressions for our high-valued customers. - Used techniques to deal with high stress environments and conflict situations. Took ownership of issues and customer complaints and followed up through to resolution in a friendly manner. - Issued reports and liaised with company and other senior managers continuously.- Set clear goals to teams and deployed strategies to deliver the highest standards of service quality and exceed customers’ expectations, generate repeat business and revenue, while devoted to making everyone feel special.

London, England, United Kingdom

- Welcomed customers using multilingual skills to build strong rapport and assisted them to identify needs, create solutions and ensure a smooth sales process and achieve satisfaction. - Communicated and collaborated efficiently with Store Management and external parties on daily operations to maintain brand image and exceed overall expectations.

Knoxville, Tennessee, United States

Master 1, Language Interpretation And Translation

Bachelor'S Degree, Translation

Exchange, Economics And Marketing

Bachelor'S Degree, Applied Languages And Business