I was employed at PharmaPrograms as a Customer Service Representative, supporting the team by responding to inquiries based around our program initiatives. Our program initiative’s assist pharmacies through education and professional service payments to deliver Quality Use of Medicines (QUM’s) to patients to help improve access and knowledge of their pharmaceutical treatments. My role was to provide advice and guidance to patients, doctors and pharmacists, this involved providing… Show more I was employed at PharmaPrograms as a Customer Service Representative, supporting the team by responding to inquiries based around our program initiatives. Our program initiative’s assist pharmacies through education and professional service payments to deliver Quality Use of Medicines (QUM’s) to patients to help improve access and knowledge of their pharmaceutical treatments. My role was to provide advice and guidance to patients, doctors and pharmacists, this involved providing customer information in relation to the specific programs under operation, managing the customer information system – Salesforce.com and providing database management and data cleansing, processing pharmacy claims and managing reporting to support the programs. Show less

I worked directly with a Change Management team on a global company project; Responsibilities:- Supporting the Change Management Team - Assisting with the implementation of a new software into a global company- Collating data for ‘Training Event’ days- Managing excel documents

At Smart Health I worked in the Contact Centre acting on behalf of a variety of Not for Profit organisations to obtain donations. I was fundraising for several major Not for Profits, for example Vision Australia, Scope, Yooralla, Seeing Eye Dogs Australia, Baker IDI Heart and Diabetes Institute, Ronald McDonald and Disability Services Australia. As part of my role I was given KPI’s to achieve on each of the Not for Profits I was representing.