Emilio Arruda

Emilio Arruda Email and Phone Number

Director Of Operations @ John Hancock Retirement
Westwood, MA, US
Emilio Arruda's Location
Westwood, Massachusetts, United States, United States
Emilio Arruda's Contact Details
About Emilio Arruda

Oversee the day to day operation of Administration services, oversight of multiple product lines including Defined Contribution, Taft Hartley, Defined Benefit, ESOP and Non-Qualified plans. Overall responsibility of delivering world class record keeping services including but not limited to meeting and exceeding service levels, implementing best practices, administrating legislative policy changes, developing and maintaining risk governance, audit oversight and product development. Overall point of contact for internal, external and vender relationships. A champion of change management, employee engagement and diversity inclusion.

Emilio Arruda's Current Company Details
John Hancock Retirement

John Hancock Retirement

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Director Of Operations
Westwood, MA, US
Emilio Arruda Work Experience Details
  • John Hancock Retirement
    Director Of Operations
    John Hancock Retirement
    Westwood, Ma, Us
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  • John Hancock Retirement
    Director Of Operations
    John Hancock Retirement Jan 2017 - Present
    Westwood, Massachusetts, United States
    Oversee the day to day operation of Administration services, oversight of multiple product lines including Defined Contribution, Taft Hartley, Defined Benefit, ESOP and Non-Qualified plans. Overall responsibility of delivering world class record keeping services including but not limited to meeting and exceeding service levels, implementing best practices, administrating legislative policy changes, developing and maintaining risk governance, audit oversight and product development. Overall point of contact for internal, external and vender relationships. A champion of change management, employee engagement and diversity inclusion.
    View
  • John Hancock Retirement
    Operations Manager, John Hancock
    John Hancock Retirement Apr 2015 - Jan 2017
    Westwood, Massachusetts, United States
    Successful Operations Manager in the financial industry with progressive experience building profitable long-term client relationships and fostering partnership environments, skilled at identifying issues, facilitating solutions and implementing change. I have proven leadership ability, relationship building experience and exceptional costumer servicing skills. I have an extensive background in record keeping, sales, design, and implementation. With over 20 years’ experience in the business.
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  • New York Life Insurance Company
    Operations Manager
    New York Life Insurance Company May 2012 - Apr 2015
    Norwood, Massachusetts, United States
    Successful service manager in the financial industry with progressive experience building profitable long-term client relationships and fostering partnership environments. Skilled in identifying issues, facilitating solutions and implementing change. Proven leadership, relationship building and defined contribution plan servicing skills. I have an extensive background in retirement plan record keeping, sales, design, and implementation.
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  • New York Life Insurance Company
    Client Service Manager
    New York Life Insurance Company Aug 2008 - May 2012
    Westwood, Ma
    Account Manager of 20 clients with assets totaling over 3.1 billion. Responsibility include but not limited to full accountability for client relationship and client satisfaction from a service perspective. Complete client related projects in an accurate and timely manner (Fund SWAPS, QDIA, Plan Administrative Changes, Plan Enhancements). Respond to client inquiries, research client issues, resolve service issues/errors, and demonstrate proactive, solution-based approach to enhance client relations. Cross sell products and services; negotiate services with clients; provide alternative solutions for clients. Document and write follow up letters summarizing sensitive client issues. Responsible for the quality control and timely delivery of client work, including final review of all data updates, plan sponsor and participant reporting.
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  • Putnam Investments
    Client Account Manager
    Putnam Investments 2001 - 2008

Emilio Arruda Skills

Financial Services Sales Leadership

Emilio Arruda Education Details

Frequently Asked Questions about Emilio Arruda

What company does Emilio Arruda work for?

Emilio Arruda works for John Hancock Retirement

What is Emilio Arruda's role at the current company?

Emilio Arruda's current role is Director Of Operations.

What is Emilio Arruda's email address?

Emilio Arruda's email address is em****@****ife.com

What schools did Emilio Arruda attend?

Emilio Arruda attended Northeastern University.

What skills is Emilio Arruda known for?

Emilio Arruda has skills like Financial Services, Sales, Leadership.

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