Director Of Operations And Global Sampling
Royal Oak, Michigan, Us
* Director of Operations, leading both the internal teams and strategic partnerships who take a survey through programing, testing, and fieldwork to a final data tabulation set. * Responsible for P&L of internal and external operations, with direct influence on how company resources are allocated.* Head global sampling and representativeness consultant, experienced in partnering with staff and clients alike to deliver data driven results and forward thinking recommendations.* Key member of the Operations Strategy Team.* Developed a JIT scheduling system, which increased internal programming capacity by 50%.* Negotiated a variable staffing solution with outside tech partners who now build surveys using our proprietary platform, rather than their internal software, at the same cost of internal staff.* Responsible for defining, negotiating and purchasing sample valued at over $12 million across 500 studies per year for a wide variety of Fortune 500 accounts including automotive, finance, consumer goods, retail, health, and others.* Identify, develop and maintain relationships and rate negotiations with all global partners: tech/programming, sampling, and facilities.* Conduct recurring strategy and innovation sessions with global partners and account leaders to review and improve fieldwork metrics and data quality.* Internal Compliance Officer for CASRO/ESOMAR standards, community privacy policies, and respondent quality.* Facilitated the design, implementation, and launch of the Consumer Village, our flagship community.* Created an innovative consumer engagement system, which included a tiered incentive structure that enabled the financial turnaround of our internal communities while reducing member attrition.
