Project Manager for service adquisition and implantation in a multiclient enviroment. Once implantation is finished acting as service manager of the live service. Also doing task as Customer Success Manager for my assigned clients.

Project Manager for service adquisition and implantation in a multiclient enviroment. Once implantation is finished acting as service manager of the live service. Also doing task as Customer Success Manager for my assigned clients.

As a service need I accept the leadership of Middleware support team, which is a group of middleware specialists with different expertise and who meets the operational demands of the client. And, in my role as manager, the following activities stand out: • Capacity management focused on slas compliance and customer satisfaction • Continuous improvement and evolution of procedures • Planning and evolution of the service provided • People development and managementMy main objective, and for this purpose the focus within the management of technicians that I am applying, is to increase the quality and added value of the work carried out by the professionals in my charge.

• Management and coordination of multidisciplinary groups mainly focused on the management of incidents and serious incidents.• Definition, maintenance, evolution and improvement of internal service processes aimed at: o Compliance with SLAs, OLAs, etc. o Promote synergies between own and customer processes o Customer satisfaction o Development, maintenance and evolution of both management and technical procedures.• Compliance and application of ITIL processes• Service life cycle

Product Support Group Leader at GFI-Norte for Osakidetza (Basque Country Public Health Care Entity):Management of a multidisciplinar technical group in charge of product Administration, product life cicle, maintenance and infraestructure optimization of:- Oracle Business Intelligence (OBIEE)- Opentext: Documentum- Oracle Enterprise Manager- Siebel CRM- Microsoft Dynamics CRM- SAP ECC, BW, PI, Employee Portal- Microsoft Reporting ServicesGroup common tasks:- Development of implementation and start-up processes.- Analysis of technical requirements and needs- Integration with monitoring solutions or development of own monitoring scripts.- Product life cicle and maintenance- Troubleshooting and alert resolution.- Process automation- Version upgrades and platform migrations- Consultancy and technical advice on projects.

Oracle Databases Installation, Administration, configuration, tuning &and maintenance.Oracle RAC Installation, administration, configurarion and maintenanceOracle Streams configuration, administration.RMAN backup and Recovery.Sql Server Installation, administration, configuration and maintenance.Shell scripting and automatizations.

Working as Oracle dba for Vasque Country Health Institution.

Project management, Windows Admnistration, internal development, IT Mainentance