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ADP offers a comprehensive suite of services for human capital managementCommunicate, support, instruct and resolve complex technical support issues via screen sharing and email with clients relating the support of ADP's Cloud based Workforce Now product. Responsible for documenting each incident for future reference for colleagues and additional technical support services. Consult clients and gather information to help develop information specific reports with ADP Reporting… Show more ADP offers a comprehensive suite of services for human capital managementCommunicate, support, instruct and resolve complex technical support issues via screen sharing and email with clients relating the support of ADP's Cloud based Workforce Now product. Responsible for documenting each incident for future reference for colleagues and additional technical support services. Consult clients and gather information to help develop information specific reports with ADP Reporting. Troubleshoot ADP applications with clients via telephone and possible visits to client sites. Show less

CyberShift is a leading provider of strategic workforce & expense management solutions. • Assisted 9 salespeople nationwide and successfully completed over 30 sales transactions to large, complex organizations • Facilitated in-depth analysis of prospects’ specifications • Prepared and delivered solution based presentations and proof of concepts that addressed customer business requirements • Functioned as technical advisor and mentor to customers, sales, and service… Show more CyberShift is a leading provider of strategic workforce & expense management solutions. • Assisted 9 salespeople nationwide and successfully completed over 30 sales transactions to large, complex organizations • Facilitated in-depth analysis of prospects’ specifications • Prepared and delivered solution based presentations and proof of concepts that addressed customer business requirements • Functioned as technical advisor and mentor to customers, sales, and service across a wide spectrum of contemporary technologies • Tracked relevant industry trends and maintained a close relationship with product management/development to keep abreast of new product initiatives and releases • Facilitated implementation planning sessions with clients that effectively outlined implementation roles and responsibilities in an effort to transition ownership to client team Show less

Cegedim Dendrite provides commercial, regulatory compliance and data optimization solutions for the life sciences industry. • Assisted pharmaceutical clients in positioning solutions within complex business and technical environments• Functioned as liaison between the company and client to ensure that targets and requirements were met. Responsibilities included: communicated of project status, identification of project process improvements, assessment of project value and… Show more Cegedim Dendrite provides commercial, regulatory compliance and data optimization solutions for the life sciences industry. • Assisted pharmaceutical clients in positioning solutions within complex business and technical environments• Functioned as liaison between the company and client to ensure that targets and requirements were met. Responsibilities included: communicated of project status, identification of project process improvements, assessment of project value and probability of success, and coordination of training • Met internally with project leaders to discuss strategy for integration of project systems, databases, or application modules to improve performance. Show less

ADP offers a comprehensive suite of services for human capital management • Supported 60 salespeople in the tri-state area by providing technical assistance via direct interaction and in-depth explanations of ADP's system capabilities to prospects and existing clients interested in services, solutions and in additional business. • Provided technical assistance to Major Accounts District Managers, by conducting in-depth analysis of the prospects’ specifications and presenting… Show more ADP offers a comprehensive suite of services for human capital management • Supported 60 salespeople in the tri-state area by providing technical assistance via direct interaction and in-depth explanations of ADP's system capabilities to prospects and existing clients interested in services, solutions and in additional business. • Provided technical assistance to Major Accounts District Managers, by conducting in-depth analysis of the prospects’ specifications and presenting functional and/or technical demonstrations of ADP's systems • Conducted pre/post-call planning reviews with district managers including research, development, feedback, request for proposal and document analysis of the prospect's needs.• Identified ADP's ability to service client and prospects needs and determined appropriate solutions to meet projects of all sizes and complexity • Communicated with the Implementation group to ensure a successful transition Show less

ADP offers a comprehensive suite of services for human capital management • Responsible for national support of reporting needs via desktop, network, and over the Internet to access client data• Visited clients onsite to demonstrate software and troubleshoot product issues• Investigated and followed up on complex issues regarding SQL and Oracle databases• Facilitated and organized client workshops

• Serviced & resolved client issues for AutoPay Plus and AutoPay 2 based clients • Ensured that clients used the appropriate processing payroll procedures • Instructed clients on ADP based Windows and DOS programs

Customer assistance for opticians. Updated and resolved shipment and client credit discrepancies. Facilitated customer needs through sales representatives.