Emilio Garcia Email & Phone Number

Boston, Massachusetts, United States

• Providing 1st line IT support for incidents and service requests in person or via remote support tools.
• Taking ownership and a proactive approach to ensure all incidents or service requests are resolved or closed within the agreed upon SLAs.
• Recording, tracking, and documenting the lifecycle of an incident or request within the ITSM system following ITIL best practices.
• Fixing causes, and doing what is necessary to prevent problems from recurring.
• Investigating and implementing ways of reducing calls to the Service Desk.
• Managing end-user accounts, permissions, ano access rights to various technology platforms while ensuring that all Intosec, Compliance, SOX and GDPR requirements are consistently observed.

Boston, Massachusetts, United States

Monitor incoming service channels and ticketing systems, and respond to customer requests in a timely manner.Work as part of a team to manage high-volume, fast-paced work queue filled with shifting priorities and many simultaneous pieces of work.

Greater Boston

Currently developing IT skills and business communication skills to take into the professional field.

Wellesley Hills, Massachusetts, United States

Responsible for turning down rooms and setting up for next medical procedure. Duties include decontamination/sterilization of equipment, troubleshooting scope situations, count and log supplies par level, and help anywhere that is needed.

Brighton, MA, United States

Responsible for a wide range of duties necessary for the delivery of nutritional services to inpatients of an urban medical center. Duties include, customer service, order acquisition, food delivery, removal of trays, problem resolution, computer order

High School Diploma, High School/Secondary Diplomas And Certificates

Crcst Certification, Health And Wellness, General